Spintropolis Casino - Os ganhos de bônus do jogador foram anulados.

So my account has been completely set to 0, I'm currently still with the soport. I put the letter for the complaint at the casino here. Dear Casino spintropolis.

A gift of 4 euros was credited to my account, so I was lucky and played my way up to 700 euros. I then wanted to pay out half of the time. I sent all my documents to the casino 1 day later, when I received the statement of the payout. I should have made any bets that violated the terms and conditions.

That's not entirely true. I made the most profit with fruti Zen. The stiftinger11 player account would simply be reset to 3 euros. That is not possible. This is fraud. I want the money back into the player account and then pay out.

I will give you until December 24th, 2021 to check it again and maybe a peaceful offer. For the mistake of them

So I've made screenshots and will give the whole matter details to the lawyer. I will also complain to the askgaming casino authority

Submit.

Also mein Konto wurde komplett auf 0 gesetzt ich Sreub momentan noch mit den soport.den Brief für die Beschwerde beim Casino stell ich hier Mal reinSehr geehrtes Casino spintropolis.

Mir wurde ein Geschenk von 4 euro auf Konto gutgeschrieben darauf hin habe ich Glück gehabt und habe mich auf 700 euro rauf gespielt.daufhin wollte ich die Hälfte Mal ausbezahlen.hab meine ganzen Unterlagen den Casino geschickt 1 Tag später Kamm die Aussage der Auszahlung. ich soll irgendwelche wetten gemacht haben soll die gegen die AGBs Verstößen.

Des stimmt nicht so ganz.ich habe mit fruti Zen den meisten Gewinn gemacht.Das Spielerkonto stiftinger11 würde einfach auf 3 Euro zurückgesetzt.Das geht nicht das ist Betrug.Ich will das geld wieder auf den Spielerkonto haben und das dann Auszahlen.

Ich gebe ihnen bis 24.12.2021 Zeit das noch Mal zu kontrollieren und vielleicht ein friedliches Angebot. Für den Fehler von ihnen

Also ich habe mir Screenshots gemacht und werden den ganzen Sachverhalt Detaliet den Rechtsanwalt geben.Ausserdem werde ich Beschwerde bei der askgaming Casino Behörde

Einreichen.

Dear stieblertobs,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue.

I carefully checked the Bonus Terms on the website, and this is what I found (here):

„Betting Rules

...

10.4. When a player receives a bonus, a cashback or redeemed the Comp Points, a maximum bet limit applies. This bet limit shall not be equal or exceeding 30% of the value of the bonus or cashback or Comp Points currently in play. If multiple bonuses are in play, the limit will be calculated against the smallest bonus. This limit also includes acquiring or purchasing an in-game bonus feature."

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet. You were not stopped or blocked when you decided to increase your bet, and, as a result, you breached the maximum bet rule.

If you are aware of placing higher bets than the allowed ones, sadly, there is not much we can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed.

Please do not hesitate to forward your game history along with any relevant communication to petronela.k@casino.guru if you feel that you’ve been accused mistakenly, otherwise, I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear stieblertobs,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.