Spintropolis Casino - Os ganhos do jogador foram cancelados.

Hello, I would like to point out that today a withdrawal of 2000 euros from the casino was rejected after having played several hundred euros in recent months for the reasons I am attaching to you.

according to them the user cannot withdraw if he plays more than 30 percent of the deposit on a single hand. That is, if I deposit 20 euros I cannot play a hand of 10 euros blackjack.

canceled withdrawal and winnings!

hallucinating!

terms and conditions on the site clearly don't work, the page doesn't open.

Dear Andrea,

As part of our regular withdrawal review process, we have noticed a violation of our terms and conditions regarding irregular and systemic betting.

Our Terms and Conditions prohibit placing single bets equal to or greater than 30% of the value of the deposit amount.

Therefore, we have canceled your withdrawal request and consequently removed your winnings.

Your last deposit has now been restored and you can view it in your casino balance. Your current balance is: 20 EUR

If you have any questions, please contact our customer service via live chat on our site.

Best regards,

The Verification Team

Casinospintropolis

Buongiorno, vi segnalo che oggi é stato respinto un prelievo di 2000 euro dal casino dopo aver giocato in questi mesi diverse centinaia di euro per la motivazione che vi allego.

secondo loro l’utente non può ritirare se gioca più del 30 per cento del deposito su singola mano. Cioè se deposito 20 euro non posso giocare una mano al black jack di 10 euro.

cancellato prelievo e vincite !

allucinante !

termini e condizioni sul sito chiaramente non funzionano, non si apre la pagina.

 Gentile Andrea,

Come parte del nostro regolare processo di revisione dei prelievi, abbiamo notato una violazione dei nostri termini e condizioni riguardanti le puntate irregolari e sistemiche.

I nostri Termini e Condizioni vietano di piazzare puntate singole pari o superiori al 30% dal valore dell’importo di deposito.

Perciò, abbiamo cancellato la tua richiesta di prelievo e conseguentemente rimosso le vincite. 

Il tuo ultimo deposito è stato ora ripristinato e puoi visualizzarlo nel tuo saldo del casinò. Il tuo saldo attuale è di: 20 EUR

Se hai qualche domanda, contatta il nostro servizio clienti tramite live chat sul nostro sito.

Cordiali saluti, 

Il Team di Verifica

Casinospintropolis

Dear Andrea,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked the general terms and conditions, and this is what I found https://www.spintropolis.com/general-terms-conditions/?lang=en:

"Betting Rules

10.1. The casino expects you to follow the rules of each game while playing at the casino. We reserve the right to withhold any withdrawals and/or confiscate the winnings and bonuses for violation of the Betting Rules.

10.2. If a player attempts to gain an unfair advantage over the casino by using gaming strategies such as ‘Martingale, double-up, one number betting, ’ and it is reasonably evident, then the casino will take action including the confiscation of winnings and bonuses.

10.3. Placing total bets equal to or greater than 30% of the value of the deposit currently in play is prohibited. Acquiring an in-game Buy Feature to trigger free spins for a buy-in cost equal to or over the 30% max bet limit is considered as irregular play.

10.4. When a player receives a bonus, a cashback or redeemed the Comp Points, a maximum bet limit applies. This bet limit shall not be equal or exceeding 30% of the value of the bonus or cashback or Comp Points currently in play. If multiple bonuses are in play, the limit will be calculated against the smallest bonus. This limit also includes acquiring or purchasing an in-game bonus feature."

Could you please advise if you have accumulated your winnings with or without an active bonus?

Thank you in advance for your reply.

Best regards,

Petronela

Hello, thank you for checking.

I have accumulated winnings with active bonuses of up to 700 euros.

Then I withdrew.

the following day I canceled the withdrawal and replayed until I reached 2000 euros and I redid the withdrawal.

the rest know him

Buongiorno, la ringrazio per la verifica.

Ho accumulato le vincite con bonus attivo fino a 700 euro.

Poi ho prelevato.

il giorno seguente ho annullato il prelievo e rigiocato fino ad arrivare a 2000 euro e ho rifatto il prelievo.

il resto lo conosce

In addition to this how the blocks on withdrawals and other things have been set, the casino that imposes the rule should put the block so that the player cannot make mistakes ... instead they specifically create the rule and place attractive bonuses and winnings and then go out with the rule.

it's like making a scam!

Oltre a questo come sono stati impostati i blocchi sui prelievi ed altre cose, il casino che impone la regola dovrebbe mettere il blocco in modo che il giocatore non possa sbagliare … invece appositamente creano la regola e piazzano bonus e vincite appetibili per poi uscire con la regola.

è come fare una truffa !

Thank you very much, Andrea, for your reply. We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet.

If you are aware of placing higher bets than the allowed ones, sadly, there is not much we can do to support your case at this time. I would strongly recommend reading all the promotional T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed.

However, please do not hesitate to forward your game and bonus histories along with any relevant communication to petronela.k@casino.guru if you feel that you’ve been accused mistakenly, otherwise, I will be forced to reject your complaint.  

In the clauses it is written what they say.

But this rule that only they do is a blatant scam ... no player expects it!

the casino is worth zero !!!

Nelle clausole c’è scritto quanto dicono.

Ma questa regola che fanno solo loro è una palese truffa… nessun giocatore se lo aspetta !

il casino vale zero !!!

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.