Vegas Casino Vulcan - A retirada do jogador está atrasada.

Good afternoon, I won a small amount in the slots and I've been waiting for 6 days for the withdrawal. When I contact support they just say you need to wait, they don't even give me a deadline. What should I do?

Boa tarde, ganhei um pequeno valor nos slots e já estou aguardando a 6 dias pela retirada. Quando entro em contato com o suporte eles só dizem que precisa aguardar, não me dão sequer um prazo. O que devo fazer?

Hello Deiarose,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vegas Casino Vulcan. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Deiarose,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.