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I was put off 3 weeks ago ... it has to be checked first, but never heard from again until today

Ich wurde vor 3 Wochen vertröstet ...es muss erst geprüft werden , aber bis heute nie wieder was gehört

Dear Dirk,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate and describe what happened in more detail?

Do I understand correctly that you are trying to verify your account?

I will be waiting for your reply patiently.

Best regards,

Kristina

Dear Dirk,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.