20bets Casino - As retiradas dos jogadores estão sendo canceladas.

Hello, I've tried several times to make withdrawals, but each time they cancel them. Once, the proof of deposit was missing, so I uploaded it. Then I was told in the chat that everything was fine and I should apply again, but now nothing is working. I have screen recordings of everything.

Hallo habe jetzt mehrmals Auszahlungen versucht zu tätigen und die stornieren es jedesmal einmal hat der einzahlungsnachweis gefehlt habe ich auch hochgeladen . Dann wurde mir im Chat gesagt es sei alles in Ordnung ich soll nochmal beantragen und jetzt geht kix mehr habe scrrenscording alles .

Hello Egien,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 20bets Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

No, they had problems with the verification because I had won €1700. I sent a selfie with my ID 17 times and finally I had had enough and bet everything. They are scammers, nothing else. I won't say anything more than that 17 times and it kept getting rejected. Don't pay anything in, they are the biggest scammers!!!!!!!! I took screenshots of everything!!! And yes, it was real money with no bonus

Nein die haben bei der Verifizierung weil ich 1700€ gewonnen hatte Probleme gemacht habe 17 mal ein Selfie mit meine Ausweis geschickt zu guter letzt hatte ich die Schnauze Voll habe alles dann verwettet das sind Betrüger sonst Nix 17 mal mehr sage ich dazu nicht und immer wieder abgelehnt . Zahlt da nix ein das sind die größten Betrüger !!!!!!!! Habe screen aufnahmen alles gemacht !!! Und ja war Echtgeld ohne Bonus

Hello Egien,

Do I understand it correctly that you have currently no balance on your account?

Can you please also advise how long has been the verification process going on?

Please note that it is common that the casino requires a document multiple time and the player has to simply follow their instruction.

Looking forward to hearing from you.

Regards,

Nick

Yes, I just played it down out of anger, the payouts were constantly cancelled!!!!!! I have screen recordings, that's scammers for me, nothing else

Ja habe aus Wut alles einfach runtergespielt die Auszahlungen wurden ständig storniert!!!!!! Ich habe screen aufnahmen das sind für mich Betrüger sonst nichts

Dear Egien,

Thank you for your understanding. As your balance has been lost, we regret to inform you that we will have to close this complaint.

Please note that it is ultimately the player’s decision whether to continue playing with their balance or to wait for the verification and withdrawal process to be completed. These procedures are necessary and can take up to 14 days, during which we kindly ask for patience.

We’re sorry that we cannot assist you further in this matter. Should you have any other concerns, feel free to reach out.

Best regards,

Nick