7Bets.io Casino - Verificação KYC atrasada para a conta do jogador.

For over a week now, they have refused to complete the KYC process, my documents simply have not been verified. After reading similar complaints, it is clear that this is obviously their practice....

Seit über einer Woche wollen sie den KYC Prozess nicht abschließen, die Dokumente werden einfach nicht überprüft. Nachdem ich ähnliche Beschwerden gelesen habe, dürfte es offensichtlich ihre Praxis sein....

Hello DiePartei,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 7Bets.io Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

I uploaded the common documents (passport and household invoice) when registering, and they were also approved.

When they paid out they wanted a selfie and a photo from their credit card, which was a week ago and they are just being put off from day to day

Die gängigen Dokumente (Reisepass und Haushaltsrechnung) habe ich bei der Registrierung hochgeladen, die sind auch genehmigt.

Bei der Auszahlung wollten sie noch Selfie und Foto von Kreditkarte, das nun 1 Woche her und man wird von Tag zu Tag nur vertröstet

Hello DiePartei,

As stated above verification may take up to 14 days so I would recommend to wait only. Please let us know if it would take longer.

kyc is over, but they dont pay out.

Cancell all requests and in the chat they dont answer any message

as example the pic

Hello DiePartei,

Which payment method are you using to withdraw your money? How long after the request it got canceled? Is any withdrawal currently pending?

I tried to withdraw with Crypto twice (I was also advised by the chat), both times it was canceled within hours. When I tried to ask why, there was no response.

Out of frustration, I tried to pay out via bank, but this request is still ongoing

Ich habe zweimal versuch mit Crypto abzuheben (wurde mir vom Chat auch angeraten), beide Male wurde binnen Stunden storniert. Als ich dann versucht habe, den Grund zu erfragen, wurde nicht mehr geantwortet.

Ich habe aus Frust dann versucht mittels Bank auszuzahlen, diese Anfrage läuft immerhin noch

Payout request via bank has now been canceled without giving any reasons

Auszahlungs- Anfrage per Bank wurde nun auch ohne Angaben von Gründen storniert

Thank you DiePartei for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello DiePartei,

I'm Michal, and I have taken over your complaint. I have reviewed this case and just so you know 7Bets.io Casino was not very cooperative with us in resolving player complaints in the past, so the outcome of your complaint is rather uncertain. I will still try to contact the casino to shed more light on this matter

We would like to invite 7Bets.io Casino to join the conversation.

Dear 7Bets.io Casino,

Could you kindly furnish details explaining the reason for the delay in processing the player's withdrawal? Why have the player's documents not yet been reviewed and verified?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear DiePartei,

I have tried to contact the casino repeatedly but have had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

Although 7Bets.io Casino is licensed in Costa Rica, it's unfortunate that there is basically no player protection provided by the licensing authority in Costa Rica. Since there is no avenue to file an official complaint with the licensing authority, there are no further actions that can be pursued. I can only recommend you choose casinos based on their reviews and ratings in the future to avoid situations like this.

I am sorry we could not be of more help on this occasion.

Best regards,

Michal

Casino Guru