Betcoin.ag Casino - A conta do jogador austríaco foi bloqueada e ignorada.

They blocked my account. I e-mailed them. They won't answer me. They stole my money.

Dear Yahorik,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betcoin.ag Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of casino bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello

I used the site for 1 or 2 months.

On January 12, I asked to withdraw my money. On the 18th my account was blocked, messages were not answered.

I tried to log in with my saved username and password (I have the password written down).

I only bet on sports and did not use bonuses.

Thank you for your reply, Yahorik. I would like to emphasize that our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue if you only focus on sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Yes, can you recommend some sites for me please?

Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.

Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.