Black Lotus Casino - A retirada do jogador foi negada.

My problem is in the same situation as all the others who complained here, I made use of a no deposit bonus which I would have to make a 60x rolover ie 1800 € which was made, and I had 150 € that I made withdrawal for my neteller account, now comes the question of excuses, this and that and value in the account nothing. As I ask for my 150 € because I have done everything, now I see that there are many more, why and that these sites are not banned from the internet and continue to let them continue to deceive people - either one or pay to continue or cease to exist.

O meu problema prende-se na mesma situação de todos os outros que aqui reclamaram,fiz uso de um bônus sem depósito qual teria de fazer um rolover de 60x ou seja 1800€ o qual foi feito,e fiquei com 150€ que fiz levantamento para minha conta neteller,agora vem a questão das desculpas,de isto e daquilo e valor na conta nada.Pretendo os meus 150€ pois cumpri tudo,agora vejo que ha muitos mais,porque e que estes sites não são banidos da internet e continuam a deixar que continuem a enganar as pessoas?das duas uma ou pagam para continuar ou deixam de existir.

Dear Joao,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed the account verification successfully in the past? Did you receive any explanation from the casino why your withdrawal has been rejected? Could you please advise if you have deposited any funds into your account?

I have checked general bonus terms and conditions, and this is what I found https://www.blacklotuscasino.com/terms-and-conditions:

"Player’s that have never deposited at the casino may only make a withdrawal on any bonus, free spins or loyalty points once a real money deposit has been made. The deposit made will not be combined with the withdrawal amount, but rather placed in the Player’s account once the withdrawal has been paid out. The Player will then have access to the deposit amount as a cash balance subject to all normal casino terms and conditions."

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Good afternoon.

Bearing in mind that the respective bonuses that say I used were not created, I offered them on the part of the casino, according to whether when offering they gave this information and of course the deposit would be made before using. But then I ask, because the casino knowing who has this rule allows the system to accept a second bonus if the deposit is not made, the clients cannot receive the winnings, and only afterwards and who comes with this excuse? And everything a means to not pay any amount won. 1800 € with a 30 € bonus and I used this bonus after using one of 60 freespins that was offered to me by the casino. Now I ask. If you asked for a deposit to be able to make the withdrawal, because it had never been done, until then I accepted, but leave people use the bonus, make a rolover and after it is done and the withdrawal request is made, I think they are acting badly. Because we already have a 60x rolover, a limited cash out and now we can still put an end to it all an obstacle to people not being able to win air nothing without making a deposit .... misleading advertising. I only have to mention that I will follow on social networks and all Casino Monitors not to indicate this casino WHILE MY MONEY IS NOT PAID € 150. I AM NOT THE FIRST OR WILL BE THE LAST TO BE ENGANADO.PEDI LECANTAMENTO BY NETELLER.

Boa tarde.

Tendo em conta que os respetivos bônus que dizem que usei não fui eu a criados,ofereceram por parte do casino,segundo se ao oferecerem dessem essa informação e claro que seria feito o depósito antes de usar.Mas então eu pergunto,porque o casino sabendo que tem essa regra deixa que o sistema aceite um segundo bônus se se não for feito deposito os clientes não podem receber os ganhos,e só depois e que vem com essa desculpa?E tudo um meio para não pagarem qualquer valor ganho.Fiz rolover de 1800€ com bônus de 30€ e usei este bônus apos usar um de 60 freespins que me foi oferecido pelo casino.agora pergunto.Se pedissem um depósito para poder efetuar o levantamento ,porque nunca tinha sido feito,ate ai eu aceitava,mas deixarem as pessoas usarem o bônus,fazerem rolover e depois de estar feito e o pedido de levantamento ser feito,acho que estão a agir de ma fe.Porque já temos um rolover de 60x,um cash out limitado e agora ainda poe no fim disto tudo um entrave para as pessoas não poderem ganhar nada sem fazerem depósito....publicidade enganosa.Só tenho a referir que seguirei em redes sociais e todos os Monitores de casino a não indicar este casino ENQUANTO NAO ME FOR PAGO O MEU DINHEIRO 150€.NAO SOU O PRIMEIRO NEM SEREI O ULTIMO A SER ENGANADO.PEDI O LECANTAMENTO POR NETELLER.

Exactly making a deposit all right, among bonuses I don't see, none of that, and it doesn't even make sense. And just to keep the money and not pay.

Exatamente fazer um deposito tudo certo,entre bônus não vejo,nada disso,e nem faz sentido.e apenas para ficarem com o dinheiro e não pagarem.só isso.

I’m very sorry, Joao, but still I don’t understand if you have deposited any funds into your account, or not yet. 

I didn't deposit, because they said that the deposit had to be made between the two bonuses ... and an excuse. If it was just for depositing I had deposited it to confirm the player account as and in many casinos and had withdrawn. I am no longer entitled to the winnings because I did not make that deposit between the two bonuses. which is not normal, and my account now shows my withdrawal request rejected and says that a correction of the amount was made by the admin and I will not have that amount in my neteller account as requested.

Não depositei,porque disseram que o deposito tinha de ser feito entre os dois bônus..e uma desculpa.Se fosse só por depositar eu ha tinha depositado para confirmar a conta de jogador como e em muitos casinos e tinha levantado.o casino diz que já não tenho direito aos ganhos porque não fiz esse dito depósito entre os dois bônus.o que não e normal,e na minha conta aparece agora o meu pedido de levantamento rejeitado e diz que foi feita uma correção dease valor pelo admin sendo que não vou ter esse valor na minha conta neteller como pedido.

Thank you, Joao, for your reply. Could you please forward your cashier and bonus histories to petronela.k@casino.guru? 

Good afternoon, I sent to the email prints of the section that shows the information, a lost bonus, which gave me another € 30 to which I made the rolover and then I placed the € 150 order for neteller, which was in Pending status and passed to Reversed, and then comes the indication of admin to make Corretion Completed of the same 150 € .and I still haven't received anything in my account.

Boa tarde,enviei para o email prints da secção que mostra a informacao,de um bônus perdido,que me deram outro de 30€ ao qual fiz rolover e depois efetuei o pedido de 150€ para neteller,o qual estava em estado Pending e passou a Reversed,e depois vem indicação de admin a fazer Corretion Completed dos mesmos 150€.e continuo sem ter recebido nada na minha conta.Estou cansado desta situação quando fiz rolover de 1800€ e aceitaram o pedido de levantamento e no fim fazem isto.

Dear Joao,

Could you please advise if you have activated second No Deposit bonus in your account by yourself or it has been done by the casino? 

I was the one who put the WINBLACK code indicated on the website.

Fui eu que coloquei o código WINBLACK indicado no site.

Thank you, Joao, for your reply. I have checked the terms and conditions again, and this is what I found https://www.blacklotuscasino.com/terms-and-conditions:

"No Player may redeem two non deposit bonuses consecutively. However, if a Player succeeds in doing so, then any winnings will be forfeited."

Could you please advise if the winnings from both no deposit bonuses have been cancelled?

I won nothing with 1 and the other was canceled

Não ganhei nada com 1 e o outro foi cancelado

Thank you very much, Joao, for your reply. Unfortunately, I have to say that the casino has a right to confiscate your winnings from the second consecutive No Deposit bonus. If you’ve accumulated your winnings using the first free promotion and then they were confiscated, we would definitely intervene and try to help. Unfortunately, that’s not the case.

I would strongly recommend reading all the T&Cs carefully before you start playing, to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed.

Please let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint. I wish I were of more help. Thank you.

Dear Joao,

We are extending the timer by 10 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, after gathering all the necessary information we are rejecting this complaint us unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.