Buran Casino - As retiradas do jogador foram atrasadas.

Hello on November 22nd and November 23rd, a payment was made of EUR 1000 each. In total I have 13000 eur open. When asked when the money will come. Was said on December 6th. And on December 7th, payment is planned.

Today asked answer.

Thank you for contacting our burancasino.com customer service.

We know about it. The payouts are delayed for technical reasons.

Our finance department is working on processing your payouts.

Please note that some payments are delayed for technical reasons that we are currently fixing.

Please excuse the waiting time and rest assured that the responsible team is working on the problem.

We ask for a little more patience.

Hallo am 22.11.und 23. 11 wurde Auszahlung gemacht jeweils 1000 eur . Insg hab ich da 13000 eur offen. Nach Frage wann Geld kommt. Wurde gesagt am. 06.12. Und am 07.12 Ist auszahlung geplant.

Heute gefragt Antwort.

Vielen Dank, dass Sie sich an unseren burancasino.com Kundendienst gewendet haben.

Wir wissen davon. Die Auszahlungen verzögern sich aus technischen Gründen.

Unsere Finanzabteilung arbeitet an der Bearbeitung Ihrer Auszahlungen.

Bitte beachten Sie, dass sich manche Zahlungen aus technischen Gründen verzögern, die wir gerade beheben.

Bitte entschuldigen Sie die Wartezeit und seien Sie versichert, dass das zuständige Team an dem Problem arbeitet.

Wir bitten Sie um noch ein bisschen Geduld.

Dear remmeleigor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if this were your first attempt to withdraw winnings from this casino? Do I understand correctly that you have three pending withdrawals of €1,000 each and another €10,000 in your active balance?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Thank you very much, remmeleigor, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, remmeleigor!

I will take care of your complaint from now on. I would like to invite representatives of

Buran Casino into this complaint in order to help us resolve this verification and withdrawal issue.

Dear Player,

Thank you for reaching out.

We are sorry to hear that your experience at our project did not meet your expectations. We completely understand your frustration and you can be sure that we will do everything in our power to avoid such a situation from happening in the future.

Currently, the financial department is reviewing your documents and we will provide you with an update on the verification soon. In the meantime, the withdrawals are scheduled to be processed as soon as possible. Your most recent payment was processed from our side yesterday, as we informed you via email. You should be receiving it soon.

We hope the above clarifies the situation. We would like to once again apologize for the initial delay.

Please feel free to contact us should you have additional questions.

Sincerely,

Buran

Thanks for the response.

I will keep the complaint open until your confirmation of successful withdrawal. Remmeleigor, please keep us updated about your verification status and when you get your money.

Hello, I am still waiting for 3 payouts per 1000 euros.

Unfortunately, active credit is gone. 😏

A total of 2800 euros was transferred 3000 euros to pending.

Hallo warte immer noch auf 3 auszahlungen je 1000 Euro.

Aktive Guthaben leider weg. 😏

Insg 2800 euro wurde überwiesen 3000 Euro auf pending.

Hello, a total of 4800 euros were transferred. Now active credit 16,000 euros. you can transfer this time. (Question to buran casino)

I can only transfer 500 euros, which used to be 1000 euros.

Hallo insgesamt wurden 4800 Euro überwiesen. Jetzt aktive Guthaben 16000 Euro. können Sie diesmal überweisen. (Frage an buran casino)

Ich kann nur 500 Euro überweisen war früher 1000 Euro.

Hello Remmeleigor.

Has the casino approved all your documents? Are your withdrawal requests processed to your satisfaction?

Documents were approved. Transfers 500 euro 3 times in total 1500 euro open. Debited on December 18, 19, 20.

I cannot withdraw any further credit. Active 16,000 euros still.

Dokumente wurden genehmigt. Überweisungen 500 euro 3 mal insg 1500 euro offen.abgebucht am 18,19,20 Dezember.

Ich kann kein weiteres Guthaben abbuchen. Aktiv 16000 Euro noch.

Close the case is done.

Schließen Sie den Fall hat sich erledigt.

I am glad to hear that, remmeleigor! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.