Casino MaxCazino - A retirada do jogador está atrasada.

I'm trying to withdraw in 15 days and nothing, I ask for help for an explanation and they just ignore me, I say they've been with the finance department for 15 days, I play at another casino and they pay in up to 3 days, I'm 15 days away without even help because of the problem

Estou tentando sacar a 15 dias e nada, peço ajuda explicação e eles simplesmenteme ignora fala que está com o departamento financeiro a 15 dias, eu jogo em mais cassino e eles paga em até 3 dias, estou a 15 dias sem nem ajuda o porque do problema

Dear henriquepogere2015,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. How long have you been trying to verify your self? Have you accumulated your winnings with or without an active bonus? What payment method did you use?

Also please send forward any relevant proof or communication between you and the casino to nikolas.b@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Nick

Dear henriquepogere2015,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.