Casino Royal Club - As retiradas dos jogadores foram atrasadas.

Hello for weeks now I've been waiting here for my payout every time I'm promised that I'll get the money and nothing happens now the alleged problems with the wallet I don't know how often I have to beg there Deposit made papers everything ready but the numbers not out

Hallo seit Wochen Mittlerweile warte ich hier auf meine Auszahlung jedes Mal wird mir versprochen das ich das Geld erhalte und nichts passiert jetz haben die Angeblich Probleme mit dem Wallet ich weiß nicht wie oft ich da noch betteln muss Einzahlung getätigt Papiere alles fertig aber die Zahlen nicht aus

Dear Horno12,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Do I understand correctly that your payments are still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Thank you very much for your answer Yes, I have completed everything. Normally, the money should have arrived long ago, but it has simply been pending since June 15th and they keep telling me it will come, but nothing happens, and support olive does not find it acceptable either here goes she wanted to help me personally, she said, but nothing came of it either 😔

Vielen Dank Für ihre Antwort Ja ich habe alles Abgeschlossen Normalerweise Müsste das Geld schon längst Angekommen sein aber es steht einfach auf pendig seit dem 15juni und immer wieder sagen die mir es kommt noch aber es passiert nichts auch der Support oliv findet es auch nicht Akzeptabel was hier Abgeht sie wollte mir persönlich helfen sagte sie aber daraus ist auch nichts geworden 😔

Thank you very much, Horno12, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Many thanks for your help I can't achieve anything on my own

Vielen dank Für ihre Hilfe ich alleine Erreiche da nichts

Hello Horno12,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Casino Royal Club to join the conversation and participate in the resolution of this complaint.

Dear Casino Royal Club,

Can you please provide an update on the status of the player's withdrawal?

Kind regards,

Tomas

Thank you very much Casino Guru I just received my money thanks

Vielen dank Casino Guru ich habe mein Geld gerade erhalten besten dank

Dear Horno12,

I am really glad to hear that! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Tomas