GGBet Casino - A verificação da conta do jogador está incompleta.

They don't want to verify my account. They have accepted ID and 2 credit cards. 3 card that has been blocked in the meantime, they don't accept bank document, with note they need more details. I am of the opinion that an ID and 2 cards are enough to close the account Verify.Can you please help me?

thank you for your help

Mirko ****

Sie wollen mein Konto nicht verifizieren.ID haben sie akzeptiert und 2 Kreditkarten.3 Karte wo in Zwischenzeit gesperrt ist, akzeptieren sie Bank Dokument nicht,mit Hinweis sie brauchen mehr Details.Ich bin der Meinung das Ein Ausweis und 2 Karten reichen um Konto zu Verifizieren.Können sie mir bitte helfen?

Danke für eure Hilfe

Mirko ****

Dear sajicmirko,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments can complete the verification procedures. None of the serious and licensed casinos take KYC lightly and the casino has the right to verify every payment method that was used for deposits.

• Could you please specify when you made deposits with the 3rd card and when you canceled it?
• Have you explained to the casino, you previously canceled the card? What has the casino responded?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear sajicmirko,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good day

Last deposit was mid-November.

Card is canceled at the end of November.

I have a casino that explains that the card is canceled, but they still ask for a photo of the card. And they didn't accept a bank statement.

Thank you very much

Mirko ****

Guten Tag

Letzte Einzahlung war Mitte November.

Karte ist Ende November storniert.

Ich habe Casino das erklärt das Karte Storniert ist,aber sie verlangen immer noch Foto von Karte.Und Bank Auszug haben sie nicht akzeptiert.

Besten dank

Mirko ****

Did the rejected bank statement include transactions made to the casino made by the expired card, please?

If you discussed the issue with the casino before and have the conversation saved, please forward the transcript to my email at tomas@casino.guru

Dear sajicmirko,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.