Mr Bet Casino - A grande retirada do jogador de 32.000 está atrasada.

I have been unable to withdraw for 3 weeks since the 17/03, and every response is that I can withdraw in 48 hours, but 3 weeks is well beyond 48 hours.

Now they're saying there is a delay in payments.

I know the weekly limit is 25 thousand, so I made multiple withdrawal requests. Of the 70 thousand I had, I was able to withdraw half, but this remaining 32 thousand is taking too long. They asked for proof for verification when I withdrew half, and although I have been verified, I still have not received my funds.

3 semanas sem conseguir retirar desde dia 17/03, e todas as resposta é que em 48 horas consigo retirar , porém 3 semanas ja passou muito de 48h.

Agora estão falando que estão em atraso nos pagamento.

Sei que o limite semanal é de 25 mil por isso , fiz varios pedido de retirada. Tinha 70 mil metade consegui tirar agora esse 32 mil estão demorando de mais , pediram comprovação para verificação quando tirei a metade, estou verificada mas não recebo.

Dear crevelari,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

• Do I understand correctly that the withdrawal is still pending inside your account without being processed?
• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or it’s related to your account only?
• Were your winnings accumulated with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but one month is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

This is still being processed, they told me that the financial department checks it manually and that they are reviewing my earnings, but they are the same earnings that were already paid weeks ago. I didn't use the bonus, I talk to them and every day the same 48-hour response and not to lower the balance so as not to cancel the withdrawal request.

Isso mesmo está em processamento, o que eles me falaram que o departamento financeiro faz a verificação manualmente e que estão revendo meus ganhos, porém são o mesmo ganhos que já foram pagos semanas atrás. Não usei bônus, eu falo com eles e todo dia a mesma resposta de 48 horas e pra não baixar o saldo pra não cancelar o pedido de retirada.

I really like the casino, I'm almost ready to become president, I've been a user of this casino for a long time. I know it's a great casino.

But this delay is bothering me for another 3 weeks

Gosto muito do casino, inclusive estou quase chegando q presidente, sou usuária desse casino faz tempo. Sei que é otimo casino.

Mas está essa demora está me chateando de mais 3 semanas

Thank you very much, crevelari, for providing all the necessary information. I will now transfer your complaint to my colleague Jakub (jakub.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello crevelari,

My name is Jakub and from now on, I will be taking care of your complaint. Meanwhile, if there are any updates regarding your complaint, please let me know.

I would like to invite Mr Bet Casino’s representatives to join this discussion in order to resolve this issue.

Dear Mr Bet Casino,

Could you please provide an update on the status of the player’s withdrawal request?

Best Regards,

Jakub

Thank you very much for your help, as I mentioned above, I really like the casino, I always recommend it to be a reliable casino, but this delay is very annoying. I'm a player almost becoming president. I highly recommend the casino

Muito obrigada pela ajuda, como citei acima gosto muito do casino, indico sempre é um casino confiável, porém está muito chata essa demora. sou uma jogadora quase se tornando presidente. Super indico o casino

Hello crevelari,

Thank you for the update of your withdrawal status and for providing additional evidence.

Dear Mr Bet Casino's representatives,

Could you please explain what is the reason for blocking the player from her account?

Thank you in advance for your reply!

Best Regards

Jakub

Thank you for your help Jakub.

Being blocked upset me, because I've been trying to withdraw this money since March 17th, which I repeat was 70 thousand, I managed to withdraw half, the rest of the money is from the same balance that has already been paid, but it's the casino's direct responsibility to do so, it's in the clause 3.1.7.

But I just want to receive what is mine, it's in the balance, the account has already been verified several times, I've already shown all the documents, I just want my money, which I've been trying to withdraw since March 17th.

In the photo it shows that I have verified that I have 33615, I have 28100 and orders open since the 17/04 and now another 5515 to withdraw.

Obrigada, pela ajuda Jakub.

Ser bloqueada meu chateou, pois estou desde dia 17/03 tentando retirar esse dinheiro que repito era 70 mil consegui tirar a metade, o restante do dinheiro é desse mesmo saldo que já foi pago, mas é de direto do casino fazer isso, está na clausula 3.1.7.

Mas eu quero apenas receber o que é meu, está no saldo, a conta ja foi verificadas varias vezes já mostrei todos os documentos quero apenas meu Dinheiro que estou desde dia 17/03 tentando retirar.

Na foto mostra que estou verificada que tenho 33615, tenho 28100 e pedidos aberto desde dia 17/04 e agora mais 5515 para sacar.

I received an email from mr bet but with no response regarding the withdrawal and no response as to why it was blocked.

follow the answer

Hi Raquel!

Thank you for contacting our team!

We would like to inform you that your account is currently under security review by the relevant department, and is currently blocked. When we have updated information, we will inform you by email.

Please contact us if you have additional questions. We are always happy to help.

Yours sincerely,

Gaming Club Support Manager, Tiago

Recebi um e-mail da mr bet porém sem nenhuma resposta sobre o saque e sem uma resposta por que do bloqueio.

segue a resposta

Oi, Raquel!

Obrigado por entrar em contato com nossa equipe! 

Gostaríamos de informar que de momento a sua conta está sub analise de segurança pelo departamento relevante, e neste período está bloqueada. Quando tivermos informação atualizada, informaremos por e-mail.

Entre em contato conosco se tiver dúvidas adicionais. Estaremos sempre felizes em ajudar.

Atenciosamente,

Gerente de suporte do clube de jogos, Tiago

Dear Jakub,

Regarding the temporary account suspension under section 3.1.7 of our terms and conditions, we would like to request additional time to provide comprehensive evidence of the rule violation and further details regarding the user's case.

We are committed to cooperating fully with your inquiries and will expedite the process to provide the necessary information as soon as possible.

Thank you for your understanding and patience as we work through this matter.

Sorry, the problem is not the blocking, but the withdrawal, which has been unpaid for almost 1 month, I repeat, it's the same balance that I managed to withdraw half of, I already withdrew 35 thousand, and when I took half, there was no problem with violation. I believe that if there were any problems I wouldn't be able to get that 35 thousand.

However, the amount grew because I played. Then when I won a high amount again, the blockade came.

I repeat, if you want to block me, that's fine, I'm very upset with the casino, because before the block they said that I was supposed to rest assured that I would receive the amount within 48 hours. Every day I got in touch via chat with the same response for 48 hours.

Now it's been 1 month and I haven't been able to withdraw a single cent from the remaining amount.

Desculpa o problema não é o bloqueio e sim a retirada que está quase 1 mês sem pagar, repito é o mesmo saldo que consegui tirar a metade já saquei 35 mil, e quando tirei a metade, não tinha problema nenhum em violação. Acredito que se tivesse algum problema não conseguria tirar esse 35 mil.

Porém o montante foi crescendo porque joguei. Ai quando ganhei novamente um valor alto veio o bloqueio.

Repito se quiser deixar eu bloqueada não tem problema, estou muito chateada com o casino, por que antes do bloqueio falaram que era para ficar tranquila que receberia o valor em 48 horas. Todos os dias entrava em contato pelo chat a mesma resposta 48 horas.

Agora vai fazer 1 mês e não consegui retirar nenhum centavo, do montante que sobrou.

Mr Bet, you want more time, I won 70 thousand almost 1 month and a half ago, I believe that is enough time to get an answer. And if there was a problem, not even half would you pay me and you did, I just want to receive it, you can leave the account blocked, I just want the money

Mr Bet, querem mais tempo , eu ganhei 70 mil quase 1 mês e meio atras, acredito que seja tempo suficiente para conseguir alguma resposta. E se tivesse problema nem a metade vocês me pagariam e pagaram, quero apenas receber, pode deixar a conta bloqueada, quero apenas o dinheiro

Dear Mr Bet Casino representatives,

Thank you for providing additional information for this case. What is your time expectation to resolve this particular issue?

Thank you in advance for your reply.

Best Wishes,

Jakub

Dear Jakub,

We've emailed evidence of a rule violation on our platform. We appreciate your review.

Dear Mr Bet Casino,

Thank you for providing the supporting evidence, which effectively proves the player's violation of the casino's Terms and Conditions.

Dear crevelari,

I regret to inform you that we are unable to offer further assistance in this matter. Unfortunately, I must reject this complaint as 'UNJUSTIFIED' due to clear violations of the casino's Terms and Conditions. I strongly advise reviewing the casino's T&C carefully before engaging in any future play to prevent similar issues from arising.

Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.

Best Regards,

Jakub