Mr Sloty Casino - Os ganhos do jogador foram reduzidos para x10 do último depósito.

Hello

it is not a large sum, but the way they operate at this casino is the greatest cheek.

I deposited € 15 because I was looking for a new casino, I tried several that evening and only deposited € 15 each. So I didn't take a bonus with the € 15 and paid out € 260.

That was on July 20th, 2021. I wrote around for over a month and got excited and read standard texts that I know by heart by now. Then suddenly they wanted to do a verification even though it had already been done and there were also problems because supposedly my photos are bad .. I sent so many messages that my cell phone hung up !!

and only now I am told that I can only pay out 10 times that amount. Heist only 150 € and the rest was withheld. I've never seen such nonsense !!! The casino should be closed or no idea what to do .. the last mess !!!!

Hallo

es handelt sich nicht um eine große Summe, aber die Art und Weise wie die in diesem Casino vorgehen ist die größte Frechheit.

Ich hab 15€ eingezahlt, weil ich ein neues Casino gesucht hab habe ich an dem Abend mehrere ausprobiert und jeweils nur 15€ eingezahlt. So hab dann mit den 15€ kein Bonus genommen und 260€ ausgezahlt.

Das war am 20.07.2021. ich hab über ein Monat mit den rum geschrieben mich aufgeregt und mir Standard Texte rein gezogen die ich mitlaweile auswendig kenne. Dann wollten die plötzlich eine Verifizierung machen obwohl es schon gemacht worden ist und auch da gabs Probleme weil angeblich meine Fotos schlecht sind.. ich hab darauf hin den so viele Geschickt das mein Handy sich aufgehängt hat!!

und jetzt erst wird mir gesagt das ich nur das 10 fache auszahlen darf. Heist nur 150€ und der Rest wurde einbehalten. So ein Schwachsinn hab ich noch nie erlebt!!! Das Casino sollte geschlossen werden oder keine Ahnung was man machen kann.. der letzte dreck!!!!

Dear Ilona,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked terms and conditions, and this is what I found https://www.mrsloty.com/en/termsandcondition:

"8.3.1 If a player's accumulated lifetime deposit is not greater than 200 euros, then the player will be allowed to withdraw only up to x10 his last deposit. (Any excess amount will be forfeit)"

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider this rule to be unfair and predatory when it’s applied to a real money game.

Please, could you confirm, that you have accumulated winnings without any active bonus? Ideally, you could forward your "cashier" and "bonus" histories to petronela.k@casino.guru.

Looking forward to hearing from you. I hope we will be able to help you to resolve this unpleasant situation as soon as possible.

Best regards,

Petronela

Dear Ilona,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.