Ohmyzino Casino - A retirada do jogador está atrasada.

Unfortunately the casino does not answer.

Chat is also on display.

Waiting for my 900 euros

Leider meldet sich das Casino nicht.

Chat ist auch ausgestellt.

Warte auf meine 900 Euro

Hello Alineb1991,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ohmyzino Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Good day. I played without a bonus. I have sent all the documents. Unfortunately we haven't received any feedback yet. The chat is unavailable and no response to emails. Does the casino pay out at all or is it a scam then I don't have to wait anymore

Guten Tag. Ich habe ohne Bonus gespielt. Ich habe alle Dokumente zugesendet. Leider bis jetzt noch keine Rückmeldung erhalten. Der Chat ist nicht erreichbar und auf e Mails wird nicht reagiert. Zahlt das Casino überhaupt aus oder ist es Betrug, dann muss ich nicht mehr warten

Hello Alineb1991,

Could you please advise when was the last time you sent them a document? Please note that the verification process may take up to 14 days so it it's been less, I would definitely give it more time.

Hello I sent my documents on Monday.

The casino hasn't responded since Monday.

Hallo ich habe am Montag meine Dokumente geschickt.

Das Casino antwortet aber nicht seit Montag.

My account has now been verified.

The withdrawal takes a long time and emails are not answered

Mein Konto wurde jetzt vertifiziert.

Die Auszahlung dauert sehr lange und auf e Mails wird nicht geantwortet

We would like to inform you that your withdrawal request has been cancelled by the Payments Department and the amount is available in your account.

Please note that before a withdrawal can be requested you must first wager the deposited amount in total, as stated in our Terms and Conditions:

62.10 Before ordering the first payment, the player must bet 100% of the payment as a deposit of money amount at minimum 1.50 odd.

63.6 Money deposited in the Casino must be used for gaming activity. Due to this, all deposits need to be wagered at least three (3) times.

This requirement is introduced to combat fraud and money laundering by players.

 Das ist dir Antwort vom casino.

Ich habe dort ohne Bonus gespielt.

Absolute Frechheit

I deposited 550 euros and

played there for about 6 hours. I have also asked that you limit my account to control myself.

Now I can't play there either

How do I get the 900 euros now?

Ich habe 550 Euro eingezahlt und

ca 6 h dort gespielt. Ich habe auch gebeten, dass Sie mein Konto einschränken um mich selbst zu kontrollieren.

Jetzt kann ich dort auch nicht mehr spielen

Wie komme ich jetzt an die 900 Euro?

Hello Alineb1991,

Did you wager through the 550€ deposit already? What is now your current balance? What limit did you set on your account?

What do you mean played through?

I have not claimed a bonus.

My balance is 911 euros.

I can't open any more games because I told the casino to limit my account.

So I can only pay out.

Then I will certainly not see the money again

Was meinen Sie mit durchgespielt ?

Ich habe kein Bonus in Anspruch genommen.

Mein Guthaben beträgt 911 Euro.

Ich kann keine Spiele mehr öffnen, da ich gesagt habe das, dass casino mein Konto einschränken soll.

Sodass ich nur noch Auszahlen kann.

Dann werde ich das Geld sicherlich nicht mehr sehen

Hello Alineb1991,

Above you stated a term which says that you need to wager through your deposit 3x before you could withdraw it. That means if you did deposit 550€, you were supposed to wager through 1650€. Did you do that? Is the wagering somewhere visible?

Also please could you specify the exact date of the withdrawal request?

Money was paid today after a long discussion and is in my account

Geld wurde nach langer Diskussion heute ausbezahlt und ist auf meinen Konto

Thank you Alineb1991 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick