Paradise 8 Casino - Os ganhos do jogador foram cancelados.

Hello, I played at paradise 8 casino today with a no deposit bonus of €10. I have met the turnover requirement times 35. And you can only withdraw €100. I stuck to that. When I was writing to the woman, she suddenly left the chat, closed it and deleted it. And €10 from my account at paradise 8 was gone too. I had €100.11. And then only 90.11€. She deleted the chat that existed between us. Before I could take any screenshots. The requirements for the bonus were suddenly gone. I think it's a shame that these people do that.

When I wrote to them again, 2 women came into the chat and they left without answering.

Maybe they can help me.

Mfg Ramona S******

Hallo,ich habe heute in dem paradise 8 Casino gespielt mit einem Bonus ohne Einzahlung.10 €. Die umsatzbedingung mal 35 habe ich erfüllt. Und man darf nur 100 € auszahlen lassen. Daran habe ich mich gehalten. Als ich mit der Frau geschrieben habe hat sie auf einmal den Chat verlassen, geschlossen und gelöscht. Und 10 € von meinem Konto bei paradise 8 waren auch weg.Ich hatte 100.11€ . Und danach nur noch 90.11€.Sie hat den Chat gelöscht der zwischen uns bestanden hat.Bevor ich was Screenshoten könnte.Auch die Anforderungen für den Bonus waren auf einmal weg.Ich finde es sehr schade daß diese Menschen sowas tun.

Als ich die noch einmal angeschrieben habe kamen 2 Frauen in den Chat und ohne zu Antworten sind sie wieder raus.

Vielleicht können sie mir ja helfen.

Mfg Ramona S******

Dear ramonasever,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you received any explanation from the casino why your winnings have been cancelled? Could you please advise if you have redeemed any free promotional offers from this casino previously? Was your account successfully verified in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello, I didn't have myself verified, and it wasn't required either. It is indicated that it could be required for a payout or just like that.

I've played no deposit bonuses there several times, but have never won over €100.

The woman only wrote that you can only have the winnings paid out with the first 3 bonuses.. And after that there is the bonus only to have fun.

But I couldn't find anything where it says.

I also don't know why she deleted everything and deleted the €10 bonus from my winnings. Thought if I went from €90.11 back to €100 it might work. But not there either. I still have a little over €100 in credit in the casino.Before you could only play a small part of the machines.After I had fulfilled the conditions I can play all machines..Unfortunately they deleted everything, otherwise I would have sent them everything...I took a screenshot before they took away the €10 bonus again.

Many thanks for the quick response..

Greetings Ramona

Hallo,ich ha e mich nicht verifizieren lassen, und es wurde auch nicht verlangt.Es wird angezeigt das es bei einer Auszahlung oder einfach so verlangt werden könnte.

Ich habe schon mehrfach Bonusse ohne Einzahlung da gespielt;aber habe noch nie über 100€ gewonnen gehabt.

Die Frau schrieb nur das man den Gewinn nur bei den ersten 3 Bonussen auszahlen lassen kann ..Und danach gibt es den Bonus nur um Spass zu haben.

Aber ich habe nichts gefunden wo es steht.

Ich weiss auch nicht warum sie alles gelöscht hat,und den Bonus über 10€ von meinem Gewinn gelöscht hat .Dachte wenn ich von 90.11€ wieder auf 100€ komme geht es vielleicht.Aber auch da nicht.Habe jetzt noch etwas über 100 € Guthaben im Casino.Vorher konnte man auch nur einen kleinen Teil der Automaten spielen.Nachdem ich die Bedingungen erfüllt hatte kann ich alle Automaten spielen..Leider haben sie alles gelöscht,sonst hätte ich ihnen das alles geschickt ...Ein Screenshot habe ich gemacht bevor sie die 10€Bonus wieder weg genommen haben.

Vielen Dank für die schnelle Antwort..

Gruß Ramona

I have checked the general bonus terms and conditions and this is what I found (here):

6.12. A free bonus player (a player who plays only free bonuses, and didn't make a deposit yet) can withdraw winnings when playing his first three free bonuses on his account, during the first 30 days after account registration After three bonuses played or after 30 days since registration date, the funds received from a free bonus will be considered not cashable and will be deducted from the balance or from the withdrawal.

Could you please advise how many free bonuses you redeemed from the time you opened your casino account? Looking forward to hearing from you.

Dear ramonasever,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.