Planet 7 Casino - A retirada do jogador está atrasada.

I earned 15,000 dollars and it only let me claim 2500 per week at first it was denied but when I presented all the documents and they confirmed them they approved the first check of 2500 and told me that they sent it to me on 3/29/2022 and the rest is still pending but it's already been a week and I ask them for the tracking number of the check and they tell me that they still don't have it I would like someone to help me since in reality I played as the law requires without cheating and trusting my money in them and now they do it for me In the long run I have all the conversations recorded in photos and finally they tell me that a representative is going to communicate with me 😔 they only communicate to send bonuses to play but I don't touch them who can guide me in my situation

Gane 15,000 dólares y solo me dejaba reclamar 2500 por semana al principio me lo denegaba pero cuando presenté todos los documentos y ellos los confirmaron me aprobaron el primer cheque de 2500 y me dijeron que me lo enviaron 3/29/2022 y el resto todavía pendiente pero ya apasaso una semana y le pregunto el por traking number del cheque y me dicen que todavía no lo tienen quisiera que alguien me ayudara ya que en realidad jugué como manda la ley sin trampa y confiando mi dinero en ellos y ahora me la hacen de la larga tengo todas las conversaciones grabadas en fotos ya por último me dicen que un represéntate se va a comunicar conmigo 😔 solo se comunican para enviar bonos para jugar pero yo no los toco quien puede orientarme en mi situación

Hello Allison1976,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Planet7 Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? When exactly did you finish the verification process? Did you use any bonus to accumulate your current winnings?

Please note that it might take up to 14 days to receive your first ever withdrawal request, also depending on when was the verification finished.

Looking forward to your answer.

Regards,

Nick

I finished the verification process about a month ago quickly asking for withdrawals 2500 one was approved but they always tell me that they still don't have the tracking number

check since they did not approve me to withdraw through my bank account so I asked for it by check and all the others are pending they are still not approved…no I did not use any bonus I am already going for 3 months in this situation

El proceso de verificación lo termine como hace un mes rápido pedir los retiros 2500 uno lo aprobaron pero siempre me dicen qué todavía no tienen el número de rastreo

de cheque ya que ellos no me aprobaron retirar por mi cuenta de banco así que lo pedí por cheque y todos lo otros están pendiente todavía no están aprobad…no no use ningún bono ya voy para 3 meses en está situación

Hello, they already sent me the first payment of 2,333.01, thank God, they already scaled the 2nd pending payment, I will be leaving my comments because I fought a lot for that first payment, let's see what happens for the others 🙏🏽

Hola ya me enviaron primer pago de 2,333.01 gracias a Dios ya escalaron el 2 do pago pendiente estaré dejando mis comentarios pues luché mucho para ese primer pago vamos haber lo qué pasa para los otros 🙏🏽

Hello Allison1976,

I'm glad that the part of your withdrawal has arrived. How many more withdrawals are still pending and in what sum?

7 more withdrawals but I am already having a problem with the first check they sent me the check and on 3/30/2022 and it arrived on 04/14/22 and it must be deposited within 30 days and my bank takes it and others banks take weeks to check to see if it doesn't expire sooner 🤦🏽‍♀️🤦🏽‍♀️ They take too long to send I'm going to see if they have another way because by check it's very late and by direct deposit my bank doesn't have a code Swift code for deposit... do you know of any bank that verifies the check in less than a month I'm from texas

7 retiros más pero ya estoy teniendo problema con el primer cheque ellos me enviaron el cheque y el 30/3/2022 y me llego a el 04/14/22 y se debe depositar antes de los 30 días y mi banco se tarda y otros bancos se tardan semanas en verificar a ver si no se caduca antes 🤦🏽‍♀️🤦🏽‍♀️ Se tardan de masiado en el envío voy a ver si tienen otra manera pues por cheque es muy tardido y por depósito directo mi banco no tiene código Swift code para depósito… saben de algún banco que verifiquen el cheque en menos de un mes soy de texas

Hello Allison1976,

I would definitely recommend to use a virtual payment method as they are much faster and safer. Did you find any alternate payment option which you could use to withdraw?

No unfortunately it just has to be by a bank that accepts foreign check😔

No desafortunadamente solo tiene que ser por un banco que acepte cheque extranjero😔

Hello Allison1976,

And did you contact the casino with the issue of the delayed check? Are they aware that you can't withdraw it in time?

Dear Allison1976,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

If they already gave me a solution, I already deposited it in a bank that accepts foreign checks and so far everything is going well

Si ya me dieron solución ya lo deposité en un banco que aceptaran cheques extranjero y hasta hora todo marcha bien

Dear Allison1976,

As you could withdraw the money successfully and you will have to wait for the rest because of the weekly withdrawal limit, the complaint will be now closed as resolved as everything is going by the terms of the casino.

Please contact me on nikolas.b@casino.guru in case of any trouble regarding this case.

Best regards,

Nick