Platincasino

Olá, na sexta-feira, 1.11.2024, ganhei € 4.538. Naturalmente, solicitei meu saque imediatamente e carreguei meus documentos imediatamente. Três documentos foram aceitos instantaneamente. No entanto, minhas capturas de tela ainda estão pendentes de revisão. Na noite de domingo, verifiquei meu perfil e percebi que meu saque havia sido cancelado, então iniciei o saque novamente. Desde domingo, o saque está pendente. Entrei em contato com o atendimento ao cliente, mas infelizmente, nenhuma resposta foi recebida. Então, entrei em contato com o serviço VIP e obtive uma resposta imediata. Disseram-me que demoraria um pouco mais e que eles ainda precisariam verificar os documentos, embora minha identidade e conta de luz já tivessem sido aceitas há muito tempo. Apenas minhas capturas de tela do banco on-line não foram aceitas, então hoje fui ao banco para obter um extrato em papel. Enviei-o imediatamente também. Sinto que eles estão tentando me atrasar porque nada aconteceu nos últimos dois dias. Quando entro em contato com a equipe VIP, eles sempre me dizem para ter paciência. Já se passaram quatro dias e ainda não há progresso. Com base no que li online, muitas pessoas enfrentam problemas semelhantes, onde o cassino não paga seus ganhos, e o atendimento ao cliente nem responde às mensagens. Apenas a equipe VIP me responde, mas eles não ajudam muito. Portanto, estou pedindo sua ajuda porque é uma quantia significativa de dinheiro que devo receber do cassino, ou seja, meus ganhos, e eu não joguei com um bônus.

Hello, on Friday, 1.11.2024, I won €4538. Naturally, I immediately requested my withdrawal and uploaded my documents right away. Three documents were instantly accepted. However, my screenshots are still pending review. On Sunday evening, I checked my profile and noticed that my withdrawal had been canceled, so I initiated the withdrawal again. Since Sunday, the withdrawal has been pending. I contacted customer service, but unfortunately, no response was received. So, I reached out to the VIP service, and I did get an immediate reply. I was told that it would take a bit longer and that they would still need to verify the documents, although my ID and electricity bill had already been accepted long ago. Only my online banking screenshots hadn't been accepted, so today I went to the bank to obtain a paper statement. I submitted that immediately as well. I feel like they are trying to stall me because nothing has happened for the last two days. When I contact the VIP team, they always tell me to be patient. It has been four days now, and there is still no progress. Based on what I read online, many people face similar issues where the casino does not pay out their winnings, and customer service doesn't even respond to messages. Only the VIP team replies to me, but they don't really help. Therefore, I'm asking for your assistance because it's a significant amount of money I'm supposed to receive from the casino, meaning my winnings, and I did not play with a bonus.

Hallo ich habe am freitag 1.11.2024 4538 € gewonnen. natürlich habe ich meine Auszahlung gleich getätigt und auch sofort meine Dokumente hochgeladen. Drei Dokumente wurden sofort akzeptiert. Meine Screenshots sind immer noch auf einer Sanduhr. Am Sonntag Abend dachte ich. Ich schau mal ins Profil wurde meine Auszahlung storniert also habe ich diese Auszahlung erneut getätigt. Seit Sonntag steht die Auszahlung aufstehend. Ich habe den Kundenservice kontaktiert da kam leider keine Nachricht zurück. Also habe ich den VIP Service angeschrieben da kam auch sofort eine Antwort. Es würde im Moment etwas länger dauern und man Würde die Dokumente noch prüfen Ausweis Stromabrechnung wurden ja schon lange akzeptiert. Nur die Queen Shirts vom Online Banking wurden noch nicht akzeptiert also bin ich heute zur Bank und habe mir auch extra einen Kontoauszug geholt. Den habe ich auch sofort eingereicht. Ich habe eher das Gefühl, dass die mich hinhalten möchten, denn seit zwei Tagen passiert gar nichts mehr und wenn ich dem VIP Team schreibe, heißt es immer ich soll mich gedulden. Es sind mittlerweile vier Tage vergangen und es ist immer noch nichts passiert und auch was ich im Internet nachlese, haben viele Menschen die Probleme, dass das Casino die Gewinne nicht ausbezahlt und auch der Kundenservice nicht mal reagiert auf die Nachrichten. Bei mir reagiert auch nur das VIP Team aber wirklich weiterhelfen tun die mir nicht. Ich bitte Sie daher um Hilfe, weil es wirklich eine Menge Geld ist , was ich von dem Casino bekomme, sprich mein gewonnenes Geld und ich habe nicht mit Bonus gespielt.