Vbetcrypto Casino - A retirada do jogador está atrasada.

Casino vbet.com blocked access to my profile.

Created 4 withdrawal requests for the amount

3000

6500

4500

4800

The first application for 3000 was paid, for 6500 and 4500 they were not paid, but they write in anticipation. And the last application for 4800 was rejected and then the profile was blocked.

Support says that 6500 and 4500 payout requests will be paid within 72 hours.

And my account is under security check and when it will be unlocked is unknown.

help me please

Казино vbet.com заблокировало доступ к моему профилю.

Создал 4 заявки на вывод на сумму

3000

6500

4500

4800

Первую заявку на 3000 выплатили, на 6500 и 4500 не выплатили, но пишет в ожидании. А последнюю заявку на 4800 отклонили и после чего заблокировали профиль.

Поддержка говорит, что заявки на выплату на сумму 6500 и 4500 будут оплачены на протяжении 72 часов.

А мой аккаунт на проверке безопасности и когда будет разблокирован неизвестно.

Помогите пожалуйста

Hello Turkishdogg5,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vbetcrypto Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear Turkishdogg5,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.