Yabby Casino - Retirada do jogador atrasada devido a um depósito de verificação obrigatório.

After a long process of verifying my account I finnalky received and email stating that the account has been fully verified and I may proceed to withdraw instantly. I submitted the withdrawal request and then boom, was told I need to make a verification deposit of R200. Now I am stuck, cause I do not know when I will get the R200 deposit since I am unemployed. I do not underatand why the deposit is required cause the account was successfully verified. It's been almost a month trying to get my winnings with no luck. Please help.

Hello Maniac24,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Yabby Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? Do I understand it correctly that you have never deposited into the casino? When was the last time you spoke to the casino and what was it about?

Please keep in mind that deposit is required to verify your payment provider and without it, you won't be able to withdraw.

Looking forward to your answer.

Regards,

Nick

Dear Maniac24,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Nick

Please note that the complaint brought forward is in relation to the email correspondence received after submitting kyc docs. Please refer to below

-------- Original message --------

From: banking@yabbycasino.com

Date: Tue, 12 Dec 2023, 16:01

To: b****

Subject: Account Verified

Hello,

Hope you are well.

Thank you for providing the required documentation. We've finalized the review and comparison of the documents and are happy to report that your account status is Fully Verified.

The best thing about being verified is that you are ready to experience your first Instant Withdrawal. We are very proud of our nickname: The Instant Withdrawal Kings, and we promise to uphold it. From now on, you will be able to receive your winnings within minutes, once a day - forever.

To finalize a withdrawal request or for any further assistance, do not hesitate to contact our 24/7 Customer Service.

Kindest regards,

Yabby Banking

Please correct me if I'm wrong, the above quoted email clearly states that the account is fully verified and that I am ready to experience my first instant withdrawal.

Regards

Bridgette

Hello Maniac24,

The deposit is mostly required when you want to withdraw to a method never used before and the deposit serves as verification of the method. Can you please advise what method did you use to deposit and what to withdraw?

Good day

The winnings were accumulated through free spins and the only withdrawal platform the casino has is Crypto and Lethereum. The only possible platform for me is doing a bank transfer.

Hello Maniac24,

Do I understand it correctly that you can withdraw with crypto only? Is there any deposit method for cryptocurrency?

Hi Nick

That is absolutely correct as you can see below.

Regards

Bridgette

Hello Maniac24,

Why isn't it possible for you to use crypto withdrawal? Unfortunately, players have to chose from the casino's available methods. It would be a much different case if there would be zero methods available. As long as they provide a method, there is nothing we can do.

Hi Nick

Will try ti get the deposit, I hope once I do there will be no more hustles.

Thank you.

Hello Maniac24,

Can you please advise if you did deposit since your last post? Was the casino able to verify your payment method and process the payout?

Hi

Will advise once successful.

Dear Maniac24,

Can you please advise if there's been any update in the case?

Dear Maniac24,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.