7Signs Casino - Jogador sofre atrasos nos saques de ganhos.

I've been playing for a while and never had any issues receiving my winnings. However, about 3 weeks ago, I won 800 euros on two separate occasions, totaling 1600 euros.

Due to the casino's rules, I can only withdraw 800 euros per day. Despite making numerous attempts (withdrawing to Card, through international bank transfer), after a couple of days, the money is returned to my account.

The customer service is not helpful—they tell you to make another attempt or get confused about the days (as there are two withdrawal requests that seem to be processed successfully via email), but then the money just returns to the account.

Gioco da tempo e non ho mai avuto problemi nel ricevere le vincita ma da circa 3 settimane ho vinto, in due momenti differenti, 800 euro per un totale di 1600.

Per motivi di regole del Casino posso ritirare 800 euro al giorno ma nonostante abbia fatto mille tentativi (prelievo su Carta, su bonifico internazionale) dopo un paio di giorni i soldi ritornano sul conto.

L' operatore non ti aiuta, ti dice di fare un tentativo oppure si confonde con i giorni (essendo due richieste di prelievo che via mail sembra vadano a buon fine) ma poi i soldi tornano sul conto.

Hello JPM23,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 7Signs Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• Did you try to use a different payment method?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

HI,

My account was never verified as it was never asked for.

In the past, up until a few months ago, I have also withdrawn 4000 euros (in 4/5 withdrawals due to the restrictions)

I have never won or played with bonuses but always "direct" money

I'm talking to the casino every day.

They asked me to try with different cards...

with bank transfer..

and yesterday they suggested me to use mifinity

As of today I have 800 euros in my game account and 800 waiting to be paid via Mifinity.

The last response from support was "do not attempt to withdraw anymore and wait until both winnings are in your account so we can try to understand why the payments are not going through"

I repeat that on the same cards/current account I have received the payment of many other winnings always with 7sign and they never asked me to verify my identity (which I have no problem doing)

Greetings

PC

Ciao,

il mio account non è mai stato verificato in quanto mai stato chiesto.

Ho prelevato nel passato, fino a qualche mese fa, anche 4000 euro (in 4/5 prelievi a cusa delle restrizioni)

Non ho mai vinto o giocato con i bonus ma sempre soldi "diretti"

con il casino ci sto parlando ogni giorno.

Mi hanno chiesto di provare con caarte diverse...

con bonifico..

e ieri mi hanno suggerito di utilizzare mifinity

Ad oggi ho 800euro sul conto di gioco e 800 in attesa di eseere pagati tramite Mifinity.

Ultima risposta del supporto è stata "non tentare piu il prelievo e aspetta che tutte e due le vincite siano sul conto cosi cerchiamo di capire perche i pagamenti non vanno a buon fine"

Ribadisco che sulle stesse carte/conto corrente ho ricevuto il pagamento di tantissime altre vincite sempre con 7sign e non mi hanno mai chiesto di verificare l identità (cosa che non ho nessun problema a fare)

Saluti

PC

Hello JPM23,

As withdrawals may take up to 14 days, I would advise to wait for the Mifinity transaction.

Be sure to wait out the recommended period and let us know in case of any update.

Looking forward to your respond.

Regards,

Nick

Dear JPM23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Greetings,

I finally got the payment

Thank you

Greetings

PC

Salve,

alla fine ho ricevuto il pagamento

Grazie

Saluti

PC

Dear JPM23, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru