Atlantis Slots Casino - A retirada do jogador está atrasada.

I requested a withdrawal of 500.00 euros on 9/04/2024, and it has not yet been credited to my account. On the website, it is listed as pending.

ho richiesto un prelievo di euro 500,00 il 9/04/2024. e non è stato ancora accreditato sul mio conto. Nel sito risulta in sospeso

Dear fontanellarenato,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas, I have already made a withdrawal at the casino and they credited it to me in 5 days, you confirm that you have passed the KYC verification, I played without a bonus.

I also tried to chat with them as I did other times before requesting the withdrawal for other issues, but now they drop the line.

Ciao Tomas, ho già effettuato un prelievo sul casinò e me lo hanno accreditato in 5 giorni, ti confermi di aver superato la verifica KYC, ho giocato senza bonus.

Ho anche provato a chattare con loro come ho fatto altre volte prima della richiesta del prelievo per altre problematiche, ma adesso fanno cadere la linea.

Thank you very much, fontanellarenato, for providing the necessary information. I will now transfer your complaint to my colleague Dominika (dominika.l@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear fontanellarenato,

This is Dominika and from now on, I will be taking care of your complaint. I have reviewed your case and I would like to invite Atlantis Slots Casino to join the conversation and participate in the resolution of this complaint.

Kind regards,

Dominika

Casino.Guru

Okay, let's hope we get it resolved soon

Va bene speriamo di risolverla presto

they made me happy.

mi hanno bonificato.

Hello fontanellarenato, have you received the money, please?

And

Si

Dear fontanellarenato,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Dominika

Casino.Guru