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Dear casino Guru,

Hope you are doing well.

I am writing to you about a problem with Betobet.

The issue consist in withdrawing my money.

I have made the request since 4th of November and yet still no answer.

They have requested me all the documents like ID,selfie and adress proof from a bank statement.

I have sent all this information and they have told me that my account is under investigation but can’t specify me a correct answer when will be done.

I hope this problem will be solved as soon as possible.

Thank you in advance,

Andi

Dear andihaxhiaj19,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.