CBet Casino - Conta do jogador bloqueada sob alegações de trapaça.

Hello, I am here to expose the Cbet Casino.

They blocked my account for alleged cheating after I won some money, with 2 withdrawals still in process...

They are thieves. I have never cheated nor do I know how to, or even if it's possible.

It's disgraceful, this is a casino that robs you of all your winnings.

Can anyone help me?

Buenas vengo a exponer al casino Cbet.

Que te bloquea la cuenta por supuesta trampa si le ganan dinero, me bloqueó la cuenta con 2 retiros en proceso...

Son unos ladrones, nunca hice trampa ni tampoco sé cómo hacerla o si es que hay posibilidad de hacerlas.

Es una vergüenza, es un casino que te roba todas tus ganancias.

Alguien que me pueda ayudar?

Dear Emanuel154,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you pass the verification before the casino blocked you? Could you please advise which games you played while your account was still active - slots, live casino, sports betting, etc.?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello dear Kristina.

My account was fully verified with Nationality Identification and everything (DNI)

I played 2 games "Sweet bonanza" and "Club Tropicana"...

The one where I won money was in both games, but most of the time I won at the Tropicana club.

I even got Max win...

I accumulated my earnings without a bonus, so I was able to make the withdrawal process, but when I made the claim at night due to the delay in receiving my withdrawal, I found that my account was blocked.

I don't understand why they did it, 60 thousand Argentine pesos are absolutely nothing but them.

I await your response, thank you very much

Hola estimada Kristina.

Mi cuenta estaba totalmente verificada con identificacion de Nacionalidad y todo (DNI)

Jugué 2 juegos "Sweet bonanza" y "Club Tropicana"...

En el que gané dinero fue en los dos juegos pero en la mayoría de veces gane en el club tropicana.

Hasta saqué Max win...

Acumulé mis ganancias sin bono por eso pude hacer el proceso de retiros pero al en el horario de noche a hacer el reclámo por la demora en llegar mi retiro me encontré con que me bloquearon mi cuenta.

No entiendo porque lo hicieron, 60mil pesos argentinos no son absolutamente nada pero ellos.

Espero su respuesta muchísimas gracias

I played sports, and several other slots...

but that was a time before I had won that money, I earned that money playing Sweet bonanza and Club tropicana

jugué deportivas, y varias Slots más...

pero eso fue tiempo antes de haber ganado ese dinero, ese dinero lo gane jugando al Sweet bonanza y Club tropicana

casino blocked my account and not only did they tell me that their bot blocked it due to suspicious activity, after that I have not been able to contact them nor have they told me anything, also I had previously sent a message to support and they told me that my account was suspended without giving any notice.

I was never able to contact them again.

casino bloqueo mi cuenta y no solo me dijieron que lo bloqueo su bot por actividad sospechosa luego de eso no eh podido contactarme con ellos ni me han dicho nada, ademas anteriormente habia mandado un mensaje a soporte y me dijieron que mi cuenta estaba suspendida sin dar aviso alguno.

Nunca más pude contactarme con ellos

They blocked my account with pending withdrawal...

Please I need your help, I want to know if you will at least pay me the funds that were pending

Me bloquearon la cuenta con retiro pendiente...

Por favor necesito su ayuda, quiero saber si al menos me pagarán los fondos que quedaron pendiente

Thank you very much for your reply, Emanuel154. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hello dear Kristina, that is the only conversation with the casino, since I tried to explain to them and they even blocked my messages, they do not give me any response or try to solve it.

There you can see that the messages are no longer sent when I reply, thank you very much in advance.

I feel like I was scammed by the casino as I am a middle class person and would never dream of eating any kind of fraud.

Hola estimada Kristina, esa es la única conversación con el casino, ya que trate de explicarles y me bloquearon hasta los mensajes, no me dan ninguna respuesta ni intentan solucionar.

Ahí se puede ver que ya no se envían los msj cuando le contesto, desde ya muchas gracias.

Siento que fui estafado por el casino, ya que soy una persona de clase media y nunca se me ocurriría comer algún tipo de fraude.

They tell you that and block you from everywhere

Te dicen eso y te bloquean de todas partes

Thank you very much, Emanuel154, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Emanuel154,

I'm Michal, and I have taken over your complaint. I will contact the casino to see if I can help.

Just to let you know, CBet Casino was not really very cooperative in resolving complaints with us and has recently begun to ignore us in our attempts to mediate any kind of issue, however, I will do my best to try to help you.

We would like to invite CBet Casino to join the conversation.

Dear CBet Casino,

Can you please provide information on why is the player's account blocked?

What if they don't answer and ignore my complaint?

Y si no contestan e ignoran mi queja??

Dear Emanuel154,

I fully understand your concerns. I can't rule out that CBet Casino will not respond at all, but as per our standard process, we need to give 14 days to the casino to respond to your complaint.

You can in the meantime submit a complaint to the Curaçao Gaming Authority (info@gaming-curacao.com). The Gaming Authority might have more options and tools to help players, but please be aware that this Gaming Authority is rather passive and takes its time in responding, it is nothing unusual that you could wait weeks or even months for a reply. Please let me know how they responded (michal.k@casino.guru)

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Emanuel154,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. CBet Casino has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us in resolving their customer complaints. Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.

If you have not done that yet, you can submit a complaint to the Curaçao Gaming Authority (info@gaming-curacao.com). The Gaming Authority might have more options and tools to help players, but please be aware that this Gaming Authority is rather passive and takes its time in responding, it is nothing unusual that you could wait weeks or even months for a reply. Please let me know how they responded (michal.k@casino.guru)

I am sorry I could not be of more help on this occasion.

Best regards,

Michal

Casino.Guru