CBet Casino - O jogador acredita que o seu pagamento foi atrasado.

I placed a combined sports bet over 3 days ago that I won, but the payment has not been credited. I've contacted them over 3 times, only to be told that I must simply keep waiting and waiting.

Realice una apuesta deportiva combinada en la que gane hace mas de 3 dias y no se acredita el pago. Me puse en contacto mas de 3 veces a lo que responden que simplemente debo seguir esperando y esperando.

Dear francolinkiewicz11,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear francolinkiewicz11,

Have you received your withdrawal from the casino yet?

Hello, no, I contacted them via email and from the page and they still haven't solved it, days ago they told me that my request is in high priority and that they are trying to solve the problem, but time keeps passing and nothing...

Hola, no, me comunique con ellos via mail y desde la pagina y todavian siguen sin solucionarlo, hace dias me dicen que mi solicitud esta en alta prioridad y que estan tratando de solucionar el problema, pero el tiempo sigue pasando y nada..

As of today, I received the payment.

Al dia de hoy, recibi el pago.

Dear francolinkiewicz11,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru