Frumzi Casino - O jogador afirma que o seu pagamento foi atrasado.

Hello,

So i was playing at Frumzi and got realy lucky to get balance to 9600Eur i did also spend there about 8500 Eur.

I made request for Witdrawl on 25.04.2024 and today is 06.05.2024

Also i made request on 26.04 and 27.04 becose there is limit 500Eur pro day.

About KYC vertification i cant do that becose they say is not mandatory and maybe they will ask me to do it but before that i cant upload any document.

I try to talk with customer servic evry day but day copy paste and they saying from 30.04.2024 that im priority and they will do as fast as posible to complite withdrawl.

Im not playing with bonus and i never did i have screenshot of evrything.

I did read in general discusion about Frumzi and i will do evrything posible to get my money.

Also i will never cancel my witdrawl request as i need to witdrawl 9600Eur and if they start paying me it will take 2 month but as i see now it could take 1 year or maybe never to get my money.

Dear Njofra,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Njofra,

Have you received your withdrawal from the casino yet?

Hi yes I did for now is everything fine they did pay me 2 day ago,then I made another withdrawal that is also payed next day so everything is fine now..I still have withdrawal pending and I hope this will also be completed..They probably had some issues last month with something that is resolved.

Ty for help

Thank you very much for your reply, Njofra. Do I understand correctly that we can now consider this case resolved?

Yes thank you

Dear Njofra,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru