Heybets Casino - O levantamento dos prémios dos jogadores está atrasado.

This casino claims to be like all other crypto casinos and has instant withdrawals which is a complete lie. The most a withdrawal has ever taken me to get on bitsler, bc.game, lucky block, or 7bits is at most an hour even if it's the first withdrawal. Heybets also is one of the scammy types of casinos because when you request your withdrawal they keep it as pending allowing you to cancel it because they hope if they take long enough most gamblers will cancel it and gamble away their money. That is how I know now this casino isn't as reputable as they claim to be . I need my $1200 that I withdrew to get my car out of the auto shop but still haven't received it and customer service only replied one time . This is ridiculous. DONT GAMBLE ON HEYBETS!

Dear Mstatro,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I have gambled on 5 other crypto casinos and when they advertise instant withdrawals they have instant withdrawals. I have never had an issue before . They shouldn't advertise that withdrawals are instant if they aren't

Dear Mstatro,

Have you received your withdrawal from the casino yet?

Hey everyone!

I just checked the case and I do not see any open withdrawals.

Best,

Heybets

Dear Heybets Casino representative, thank you for getting in touch with us.

Dear Mstatro, can you please confirm that you received your winnings? Kindly let me know so that we may close this complaint.

Dear Mstatro,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No I didn't receive my winnings no one ever responded back to me because that casino is a joke

Could you please advise if you have any open withdrawal requests?

Dear Mstatro,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hey there,

I have just checked again and I see 9 withdrawal requests but all of those have been canceled shortly after they have been requested.

In terms of open balance I only see $0.05 in the players LTC Wallet.

Best regards,

Max

Dear Max, thank you for the information. Since the player has not responded to our messages and questions, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.