King Billy Casino (Curacao) - Jogador acusa cassino de propaganda enganosa e retenção de ganhos.

False advertising! The platform stole from me. If you don't find a way to contact me, you can be sure that I'll take legal action against you. I made nearly R$1000 on the platform, but they won't let me withdraw it. Moreover, they made me deposit money that I couldn't even withdraw. If I were you, I'd find a solution before my lawyer gets in touch with you.

Propaganda enganosa plataforma me roubou se você não der um jeito encontrar em contato comigo vocês pode ter certeza que eu vou entrar na justiça contra vocês eu fiz quase R$1000 na plataforma eles não deixa eu tirar e ainda fizeram depositar o dinheiro que eu não pude nem tirar o meu dinheiro se eu fosse vocês dar um jeito se não advogado entrar em contato com vocês

Dear hortenciaeduarda2,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with King Billy Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain if your casino account is currently accessible to you?
• Have you completed account verification in the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)
• Did you achieve your current balance with or without an active bonus? 
• Did the casino explain to you why you are unable to withdraw your funds?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thomas, good morning, how are you, I played on the platform that was released for level zero, I made practically R$600, as you can see, then I couldn't withdraw the money because it said that I had to be depositing more to be able to withdraw it and I think that's absurd. amount of R$600 I could have withdrawn by investing more and using the platform this was misleading false advertising

Thomas bom dia tudo bem eu joguei na plataforma que estava liberada para o nível zero fiz praticamente R$600 como vocês podem ver aí não consegui sacar o dinheiro porque falou que eu tinha que estar depositando mais pra estar conseguindo sacar e eu acho isso um absurdo o valor de R$600 eu poderia ter sacado investido mais e está usando a plataforma isso foi uma propaganda enganosa enganosa

Dear Tomas,

There is no player with this email address in our database.

Kindest regards,

The King Billy Team

Thanks for the replies to both parties.

Dear hortenciaeduarda2,

Could you please show us proof of owning a casino account, such as screenshots or confirmation about creating an account on the website of the casino?

Post screenshots here or send me this information to my email at tomas@casino.guru

Dear hortenciaeduarda2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint after providing the requested information to my email tomas@casino.guru at any time.