Lucky Legends Casino - A retirada do jogador está atrasada.

I made withdrawal on 4th of October 2023 up till now have not received my funds

Dear mntungwasbu26, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

First time have not made withdrawal before.

KYC passed

Yes I have accumulated my winnings with bonus playthrough met.

Thank you very much, mntungwasbu26, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you mntungwasbu26 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Lucky Legends Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Hi

I received my payment today.

Thank you so much for ur help. Its sorted

Dear mntungwasbu26,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter