Planet 7 Casino - A retirada do jogador foi adiada.

I recently had some luck at Planet7 casino. I won just over $2 grand. Except my payment is taking a pretty long time and I haven’t heard anything. Hopefully I’m getting worked up over nothing but I just don’t know. According to their T&C’s it can take 7-10 business days for them to approve your withdrawal plus another 7-10 days for them to send it as well as whatever time it takes your financial institution to make the funds available. Which in my case it’s Bitcoin so not sure that applies. Anyhow, according to them my withdraw was approved on October 10th 2022. Making Monday October 24th the 10th business day. (Which is already a bit ridiculous that stretch it out literally as far as they can! I digress) I would very much appreciate any assistance you could provide in this situation. Since the withdrawal has already been approved then it seems as though the only hurdle left to jump is them actually sending it to me. Thanks again, I look forward to hearing your response.

Dear joshapthorp,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Yes this is my first withdrawal. It was from a deposit bonus but I met all requirements and as I said my withdrawal was approved on October 10th. I’ve been in contact with customer service and they’ve responded each time. I’m just taking precautionary measures just in case, if that makes sense?

Thank you very much, joshapthorp, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear joshapthorp,

I am so disappointed to hear your withdrawal hasn't reached you yet. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a Planet 7 Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Planet 7 Casino,

Could you please state why the player's withdrawal has not yet been paid out and when can he expect payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

I have contacted Planet7 multiple times in the past week or so. I’ve got no answer as to when I’ll receive my payment. Except for that it’s been escalated and waiting for them to send it. I honestly don’t understand what could be taking so long. It’s very disappointing because I like this casino and I would definitely play here a bunch but if this is how the withdrawal process is I highly doubt that I’ll be playing here very much. Seeing as how I deposit daily I guess it’s their loss in the long run. I also wanted to thank you for trying to help, hopefully we have a positive outcome.

Greetings all,

I've reviewed the situation and we should see some movement shortly. Let us know when the funds arrive joshapthorp.

Best wishes,

Nick and Planet 7

Thank you, they actually arrived just a little bit ago! Thank you for responding and thank you casino guru and Stefan for all of your help. Your assistance is much appreciated!

Dear joshapthorp,

I am really glad to hear that! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Stefan