Caro senhor/senhora,
No final de junho, ganhei aproximadamente 118.000 euros no Platincasino jogando Gates of Olympus, sem usar nenhum bônus ou ofertas semelhantes. Tudo parecia ótimo naquela época.
Seguindo o procedimento usual no Platincasino, fiz dois saques separados de 4.000 euros e 3.500 euros, respeitando os limites semanais de saque. Ambos os saques foram processados e recebidos sem problemas.
Depois de esperar uma semana pelos meus próximos saques, entrei na minha conta Platincasino e, de repente, recebi uma notificação informando que a vitória foi resultado de um erro de sistema e meu saldo foi ajustado de cerca de 65.000 euros (já que infelizmente perdi algum dinheiro nesse meio tempo) para 10.000 euros. Esse foi o primeiro problema que não consegui entender.
Então, tentei fazer mais dois saques (4.000 euros e 3.500 euros), que estavam pendentes, mas nada aconteceu. Após vários contatos com o suporte de chat ao vivo, fui informado de que o atraso era devido a um alto volume de transações e que o saque seria processado até o final da semana (por volta de 24 de agosto de 2024).
No entanto, nenhum saque foi processado e, nesta quarta-feira, não consegui acessar minha conta no Platincasino.
Consequentemente, não posso tirar capturas de tela dos meus ganhos, etc.
Só tenho o replay salvo. (https://fkivsk.hrqhregkxq.net/dvJeEzUK7s)
Espero que você possa me ajudar, pois não sei mais o que fazer.
Sinceramente,
Dear Sir/Madam,
At the end of June, I won approximately 118,000 euros at Platincasino playing Gates of Olympus, without using any bonuses or similar offers. Everything seemed great at that time.
Following the usual procedure at Platincasino, I made two separate withdrawals of 4,000 euros and 3,500 euros, respecting the weekly withdrawal limits. Both withdrawals were processed and received without any issues.
After waiting a week for my next withdrawals, I logged into my Platincasino account, and suddenly, I received a notification stating that the win was the result of a system error and my balance was adjusted from around 65,000 euros (since I had unfortunately lost some money in the meantime) to 10,000 euros. This was the first issue that I couldn’t understand.
Then I attempted to make another two withdrawals (4,000 euros and 3,500 euros), which were pending, but nothing happened. After multiple contacts with live chat support, I was informed that the delay was due to a high volume of transactions and that the withdrawal would be processed by the end of the week (around August 24, 2024).
However, no withdrawals were processed, and by this Wednesday, I found myself unable to access my account at Platincasino.
Consequently, I can't take any screenshots of my winnings, etc.
I only have the replay saved. (https://fkivsk.hrqhregkxq.net/dvJeEzUK7s)
I hope you can assist me, as I don’t know what else to do.
Sincerely,
Guten Tag,
ich habe ende Juni bei Platincasino bei Gates of Olympus 1000 ca. 118.000 Euro gewonnen, ohne Bonus oder ähnliches. Soweit so schön, dachte ich.
Ich habe wie bei Platincasino üblich zwei verschiedene Auszahlungen getätigt 4000€ und 3500€, so wie es pro Woche möglich ist. Mit den Auszahlungen war auch alles gut und diese kamen an.
Also habe ich eine Woche gewartet für die nächsten Auszahlungen, aufeinmal kam eine Benachrichtigung nach dem einloggen bei Platincasino, dass der Gewinn aufgrund eines Systemfehlers zustande kam und mein Guthaben wurde von zwischenzeitlich ca. 65000€ (weil ich in der Zeit leider wieder Geld verspielt hatte), auf 10000€ gesetzt. Das war Punkt Nummer 1. den ich nicht verstehen konnte.
Dann wollte ich wieder 2 Auszahlungen tätigen (4000€ und 3500€) diese waren auch ausstehend, doch es tat sich leider nichts, nach mehrmaligem Kontakt mit dem Livechat hieß es nur, dass der Aufgrund des großen Zahlungsaufkommens, sich die Auszahlung bis Ende der Woche (also ca. der 24.08.2024) verzögert.
Aber bis da kam auch keine Auszahlung, diesen Mittwoch kam ich dann nichtmehr in meinen Account bei Platin rein.
Kann dementsprechend auch keine Screenshots der Gewinne etc. machen.
Lediglich das Replay habe ich noch gespeichert. (https://fkivsk.hrqhregkxq.net/dvJeEzUK7s)
Ich hoffe Sie können mir helfen, ich weiß nicht weiter.
Liebe Grüße
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