Roobet Casino - A conta do jogador parece estar bloqueada.

Hello,

I played at Roobet on March 30th, 2021 and wanted to withdraw money from my account. I have about $ 70 in BTC under the username "lilbits69". As I was about to withdraw it, I was told to confirm my email and change my password, which I did. But when I try to log in again, my password doesn't seem to work. Roobet does not answer via email either. I've only had money on this account for a day. My email is: ryan.adams98@outlook.de

Thank you,

Ryan

Hallo,

Ich habe am 30.03.2021 bei Roobet gespielt und wollte Geld von meinem Account abheben. Ich habe ca 70$ in BTC unter den Usernamen, "lilbits69". Da ich es abheben wollte, wurde mir gesagt dass ich meine Email bestätigen muss, und mein Passwort ändern, was ich gemacht habe. Aber als ich versuche nochmal einzuloggen, geht anscheinend mein Passwort nicht. Roobet antwortet auch via email nicht. Ich habe erst seit einem tag Geld auf deisem account. Meine email ist: ryan.adams98@outlook.de

Danke,

Ryan

Dear Ryan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Is there any notification or a message when you try to log in? What exactly it says when you try to enter your username? Do you type your email address or username to enter your account? Have you accumulated your winnings with or without an active bonus?

If you have saved any relevant communication, could you please forward it to petronela.k@casino.guru?

I understand that it might seem like a lot of queries, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Hello Petronela,

In the meantime my problem has been solved.

Thanks again!

Ryan

Hallo Petronela,

In der Zwischenziet ist mein Problem gelöst worden.

Danke nochmals!

Ryan

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Ryan, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru