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I have submitted my withdrawal numerous times. The support keeps asking for my bitcoin address and to verify my information. I have been waiting for over a month to get my withdrawal approved (it says 7 days). They keep telling me to resubmit the withdrawal, and then I have to wait another 7 business days and then it starts all over. I have $7800 pending still in my account and I am getting so frustrated. I have checked reviews and it seems like a lot of people are going through the same issue. This casino needs to be shut down.

Dear burke99,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina, Thank you so much for helping me. I have not made any other withdrawals from Slot Madness. I am new to gambling on this site. They emailed me a coupon about a month ago. I am pretty sure that I passed the kYC verification. They approved my $2500 withdrawal today. That just means now I have to wait 7 to 10 business days for them to send me the money bitcoin, which I doubt they are going to do. I still had $7500 active, so I put in another $2500 today. On the first withdrawal that was just approved, I did have a bonus, but I played through the rollover. Slot Madness did take about $350 of the approved $2500 for some bonus reason. Let me know if I answered all of your questions. I hope you guys can stick with me so I can get all of my money. I really appreciate your time. Kristi I***. 219-***-****. Also I have a screen shot of the withdrawal approval I can send you if I can figure out how.

Alright. Since your withdrawal has been approved, I would recommend that we give it a few more days. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

I have not received anything yet, just wanted to let you know the site was shut down for 2 days but they reopened yesterday. I have submitted 4 more withdrawals totaling $12,500. As of right now, 1 withdrawal of $2500 was approved, waiting for the money and the other 4 are pending. Thanks again for your help.

Thank you for the updates. Hopefully, all your withdrawals will be successful this time. Please, keep me informed about any developments.

I did receive the first withdrawal of $2100 (supposed to be $2500 and they took out fees) and now I have 3 more $2500 withdrawals. I just contacted them today and they said they were behind and putting a rush on it. thanks!

Alright, please let me know as soon as you receive the last withdrawal. Thank you very much.

Dear burke99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have received $5000 and I am owed $5000 more. They only do withdrawals of $2500, and this last 2 $2500 withdrawals have been pending since November 13th. I message them every day and they always say tomorrow. This is so frustrating!! Thanks for all of your help!

One more thing before we get in touch with the casino - could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I will add a screenshot of the withdrawals. I do not have any of the communication, as it is a live chat, and you cannot access it after the conversation is over. In the last week, they do not even try and apologize, they try and bully me into thinking I am not being patient enough. They have had so many wins, what are they supposed to do? Their hands are tied, they are in a tough position. If there is a way that I can access the live chat, please let me know. Thank you!

Thank you very much, burke99, for your cooperation. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, burke99!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Hi Pavel, Thank you for helping me. Let me know if you need anything else.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Thank you Pavel!

We have decided to give the casino 7 more days, as we have information, that their representative is not fully available for responding during holidays. burke99, thank you for your patience!

Greetings all,

Apologies, I have been out of the office over the holidays. I have requested the final payment be released as soon as possible, let us know when that arrives burke99.

Best wishes,

Nick and Slot Madness

Dear burke99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.