MyStake Casino - O jogador está lutando para concluir a verificação da conta.

Hi, I made a withdrawal after many, on mystake, but the site strangely refused me the withdrawal, they tell me that I have to verify my card which then I discovered to verify the card with numbers that are not of my card with which I deposit but Apple Pay id number, but they ask me to send photos of the front and back of my card to the site, but if they ask me for photos of my card number that do not match those they tell me but are those of the Apple Pay account, what can I do ? Please help me I'm exhausted

Salve, ho fatto un prelievo dopo tanti, su mystake, ma il sito mi ha stranamente respinto il prelievo, mi dicono che devo verificare la mia carta che poi ho scoperto di verificare la carta con numeri che non sono della mia carta con cui deposito ma numero dell id Apple Pay, ma mi richiedono di mandare al sito foto fronte e retro della mia carta, ma se mi chiedono foto del numero della mia carta che non combaciano con quelli che mi dicono loro ma sono quelli dell account Apple Pay come posso fare? Vi prego aiutatemi sono stremato

Dear Pako17,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Pako17,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.