MyStake Casino - O jogador procura cancelar o bônus ativado indevidamente.

I accidentally pressed on a bonus that is forcing me to play a game 30 times. How do I cancel it so I can withdraw what I have in my account?

Apreté sin querer un bonus que me quiere obligar a jugar 30 veces un juego . Como hago para cancelarlo y poder retirar lo tenia en la cuenta

Dear divjeremias5,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Which exact bonus you have redeemed? Please forward its name or a specific link to petronela.k@casino.guru. Have you placed any bets already or is your last deposit still untouched inside the account?

Additionally, please attach all the relevant communication between you and the casino.

I understand that it might seem like a lot of questions, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear divjeremias5,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.