Olá, fiz conforme você instruiu e solicitei um saque via mifinity. Esperei novamente "24" horas para que você verificasse a retirada. Após verificação, você cancelou o saque e todos os fundos da minha conta desapareceram de acordo com o ponto 7.9 que fala sobre o saque máximo dos fundos de bônus. Durante o saque anterior, você já o reduziu ao valor máximo de pagamento possível. Então, o bônus foi concluído. Entretanto não tinha activado nem sequer verificado nenhum bónus e o levantamento que foi cancelado era de fundos não sujeitos a qualquer limite, portanto não pertencia a nenhum bónus e não deveria ser atribuído a nenhum bónus, mesmo desconsiderando o facto que foi encomendado em 12/01/2024 e só em 20/01/2024, ou seja, 8 dias depois, você o cancelou, excedendo em muito o período estimado de 24 horas. Depois disso, o saque foi novamente cancelado e removido, nos termos do ponto 7.9, apesar de vocês mesmos confirmarem que não tenho nenhum bônus ativo. Portanto, a situação deve ficar clara para os especialistas a quem é comunicada e estes devem devolver os fundos deduzidos.
Hello, I did as you instructed and requested a withdrawal via mifinity. I then again waited for "24" hours for you to verify the withdrawal. After verification, you cancelled the withdrawal and all funds from my account disappeared in accordance with point 7.9 which speaks about the maximum withdrawal from bonus funds. During the previous withdrawal, you'd already reduced it to the maximum possible payout amount. So, the bonus had been concluded. In the meantime, I had not activated or even checked any bonuses and the withdrawal that was cancelled was from funds not subject to any limit, so it didn’t belong to any bonus and should not be attributed to any bonus, even disregarding the fact that it was ordered on 12.01.2024 and not until 20.01.2024, which is 8 days later, you cancelled it, far exceeding your estimated 24-hour period. After which, the withdrawal was again cancelled and removed, under point 7.9, despite you yourselves confirming that I don't have any active bonuses. Therefore, the situation should be clear to experts to whom it is reported and they should return the deducted funds.
Witam zrobiłem tak jak pisaliście i zleciłem wypłatę metodą na mifinity. Po czym ponownie czekałem "24" godziny aż zweryfikowaliscie wypłatę po weryfikacji wypłatę anulowaliscie i wszystkie środki z konta zniknęły z punktu 7.9 który mówi maksymalnej wypłacie z środków bonusowych. Przy poprzedniej wypłacie już zredukowaliscie do maksymalnej możliwej kwoty wypłaty. Więc bonus został zakończony. W międzyczasie nie aktywowałem ani nawet nie sprawdzałem żadnych bonusów a wypłata która została anulowana była z środków nie objętych żadnym limitem więc nie należała do żadnego bonusu i nie powinna być zaliczana do żadnego pomijając fakt że została zlecona 12.01.2024 a dopiero 20.01.2024 czyli po 8 dniach weryfikacji ją anulowaliscie co trochę przekracza wasze 24 godziny które zakładacie. Po czym ponownie zlecona wypłata została anulowana i usuniętą. Z punktu 7.9 mimo iż potwierdziliscie sami że nie mam żadnych aktywnych bonusów. Więc dział ekspertów do którego sytuacja jest zgłoszona powinien mieć jasną sprawę i zwrócić pobrane środki.
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