Buran Casino - As retiradas dos jogadores foram atrasadas.

I'm verified because I've made profits before a long time ago. I have now won 2720, the amounts can only be paid out in 500 euros, max. 3 applications at the same time, ok. No problem, but if you contact the chat first, only copied texts come as if from robots and only a statement, be patient, an email comes from the finance department, which a colleague said it was in progress the other later no wait no info nothing

Ich habe bin verifiziert da ich schon mal Gewinne erzielt habe vor langer Zeit. Habe nun 2720 gewonnen die können nur in 500 Euro Beträge ausgezahlt werden max 3 Anträge gleichzeitig ok Kein Problem aber wenn man den Chat kontaktiert erstmal kommen nur kopierte Texte wie von roboter und nur Aussage gedulden eine Email kommt von der Finanzabteilung die eine Kollegin sagte es sei in Bearbeitung der andere später nein gedulden keine Infos nichts

Dear Nicole,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago were your withdrawals requested and if you’ve accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I didn't have a bonus, just real money and the payout was verified on 6/6/22 because I've already paid out money last year and it was all done in a few hours

Ich habe keinen Bonus gehabt sondern nur echtGeld und die Auszahlung war am 6.6.22 verifiziert bin ich da ich schon mal letztes Jahr Geld ausgezahlt habe und das war in paar Stunden alles erledigt

I still haven't received a payment, currently there are 3 out of the rest I can't pay out because it's only possible in 500 euro increments and only 3 payments at the same time

Ich habe noch immer keine Zahlung erhalten aktuell stehen 3 aus den restlichen kann ich nicht Auszahlen da es nur in 500euro Schritten möglich ist und nur 3 Zahlungen gleichzeitig

I fully understand your frustration, Nicole. However, I will set the timer for additional 4 days allowing to casino two full weeks to process the payment and if there’s no development by Monday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Done. Thank you

Erledigt danke

Hello Nicole,

Have there been any developments since our last conversation, please? 

Dear Nicole,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.