CasiGO Casino - A retirada do jogador está atrasada.

I requested a withdrawal on the 30/05th, it was authorized and so far nothing has been deposited in my account. The account is already verified, I send emails and I only get standard replies. They asked me for bank statements, I sent several. In chat they also don't solve. They're just winding me up. I need an urgent solution.

Solicitei um saque dia 30/05 , o mesmo foi autorizado e até agora nada de depositarem na minha conta. A conta já foi verificada, envio e-mails e só obtenho respostas padrão. Me pediram extratos bancários, enviei vários. No chat também não resolvem. Só estão me enrolando. Preciso de uma solução urgente.

Hello Rica1971,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CasiGO Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Rica1971,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now rejected for the above mentioned reason.