CobraSpins Casino - A verificação do jogador está atrasada.

Hi I do not know how to withdraw my money .. the account is not verified they write me to send them my documents what already done I only need the bank account I told them that I do not have a bank account but I have a credit card at the post office with iban but they send me the same message .. I don't know how to do it .. can you help me?

Salve io non so come prelevare i miei soldi.. l'account non è verificato mi scrivono di inviargli i mei documenti cosa gia fatta mi manca solo il conto bancario gli ho detto che non ho un conto bancario ma ho una carta di credito alla posta con iban ma loro mi rimandano lo stesso messaggio.. non so come fare.. potete aiutarmi?

Hello eleonoramgleo01,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CobraSpins Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear eleonoramgleo01,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.

The complaint was reopened as the player submitted a new complaint on the same casino with the same issue.

Can you please follow up on the case here and answer my previously asked questions?

Since January I've been trying to collect this money .. in the meantime I had to keep playing it every now and then because I knew that after a while you didn't play it they would take your money away ..

I have sent several times a mastercard statement of identity documents certificates of residence .. but they also ask for a document that we do not have in Italy or the sorting code .. and I no longer know how to do it

Circa da gennaio sto provando a riscuotere questi soldi.. nel frattempo ho dovuto continuare a giocarci ogni tanto perchè sapevo che dopo un pó che non ci giocavi ti levavano i soldi..

Ho inviato più volte estratto conto di carta mastercard documenti di identitá certificati di residenza.. ma loro chiedono in più un documento che in italia non abbiamo ovvero il codice di smistamento.. ed io non so più come fare

Can you please forward all the communication between you and the casino to nikolas.b@casino.guru?

Dear eleonoramgleo01,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes, I sent everything to that email address let me know if it has arrived

Si, ho inviato il tutto a quell'indirizzo email mi faccia sapere se le è arrivato

Hello eleonoramgleo01,

I've received only 1 e-mail from you and it is written by you. Can you actually forward the e-mail communication with the casino?

Dear eleonoramgleo01,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.