Demo Casino - O jogador está lutando para sacar seus ganhos de bônus.

Hello I would like your help to help me discover this casino really exists 🇧🇷 🇧🇷

Olá gostaria da ajuda de vocês pra me ajudar descobrir esse cassino realmente existe

Dear tifanypan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information than pictures. Could you please elaborate?

Also, please clarify what the disputed amount stands for.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi, so I would just like to know if the casino is really active and existing, that's all. I don't have any information about them, but I don't expect any information about them. I'd just like a positive sign to be able to invest in it to play.

Oie então só gostaria saber se cassino é ativo Realmente e existente só isso eu não informações deles porém sobre os valores nem espero sobre isso só gostaria um sinal positivo pra poder investir nele pra jogar antes preciso realmente saber eles estão base dados legalizado

I already tried contacting support without response E-mail from Hotmail support says that delivery was invalid... then as I follow Casino Guro I researched about them I did not find them.. then I decided to contact you before depositing funds I need to know about the existence of this casino .. About the approved values, I don't even expect lol I just need a green light to know if the casino is 100% legal to really invest in them, thanks for your attention

Já tentei entra contato suporte sem resposta E-mail do suporte Hotmail fala que entrega foi inválido... aí como eu sigo cassino Guro pesquisei sobre eles não encontrei..aí resolvi entra contato com vcs antes deu deposita fundos preciso saber da existência desse cassino .. Sobre os valores aprovado nem espero rsrsrs só preciso sinal verde pra saber se cassino 100 % legal pra realmente investir neles obrigada pela atenção

Good afternoon, I registered at the house and when I registered I received a bonus of 1000usd with this bonus I was able to earn this amount! I made the withdrawals after sending all my bank details but I still didn't receive any of the deposits I made, although they mark it as successful!!!! I would like to know if they pay correctly and they just didn't pay for being a bonus!!!! If the casino is really legal and if I can invest a value without fear of being cheated!!!!!

Boa tarde eu me cadastrei na casa e ao me cadastrar recebi um bônus de 1000usd com esse bônus consegui ganhar esse valor! Efetuei as retiradas após enviar todos os meus dados bancários mas mesmo assim não recebi nenhum dis depósitos que realizei, embora marquem como bem sucedido!!!! Por gostaria de saber se pagam corretamente e só não pagaram por ser bônus!!!! Se realmente o cassino é legal e se posso investir um valor sem medo de ser enganado!!!!!

Dear tifanypan,

The casino is marked in our system as "under maintenance", which means that players are unable to place any deposits. Have you succeeded in depositing any funds into this casino?

Hi, let's go, I tried to make a deposit and the result as pending did not work .... however, the withdrawals are marked as approved, I receive an email as it was successful, but without a response from the support

Oie vamos lá eu tentei fazer deposito e Resultado como pendente não deu certo .... porém as retirada marca como aprovado recebo E-mail como foi sucesso porém sem resposta do suportes

Hello, I came here to say something I found out inside the casino they do not accept high amounts for withdrawal of usd I made a withdrawal request for low amounts of usd if it falls into the account really then I come back I come to talk to you again about this casino New .. honestly never heard of it of this house ... look, I have many online casino houses this edition being a totally different experience .. let's wait to see what you expect from it .. thank you for all your attention and affection for my case ...

Olá vim aqui pra dizer algo eu descobri dentro cassino eles não aceitam valores alto pra retirada de usd fiz pedido de retirada valores baixo de usd se cair na conta realmente aí eu volto venho falar com vocês novamente sobre esse cassino Novo .. sinceramente nunca ouvir falar dessa casa ...olha que tenho muitas casas de cassino online essa edta sendo uma experiência totalmente diferente .. vamos aguarda pra ver oque espera dela.. agradeço toda atenção de vocês e carinho pelo meu caso...

Does it mean that you accumulated all those winnings without placing any real money deposit?

That's right, I accumulated all these earnings without making a deposit

They gave a bonus of 1000 usd if you transfer the bonus winnings they transfer it to the real value but there was no return... I tried to deposit but I couldn't make it I'm waiting for some response from them to really try to play for real .. I see other players in the house making deposits and withdrawing I can not do

Isso mesmo acumulei todos esses ganhos sem fazer depósito

Eles deram bônus 1000 usd se trasfomar os ganhos do bônus eles transferência pro valor real porém não teve retorno... fiz tentativa depósito mas não conseguir realizar estou esperando alguma resposta deles pra tentar realmente jogar valer .. vejo outros jogadores na casa fazendo depósito e retirando eu não consigo fazer

I understand now. I have created an account too to see if there are any bonus rules that would suggest any maximum withdrawal from free bonuses, unfortunately, I haven't found anything. I received the same free bonus of $1,000 but I'm unable to check any rules that would be related to this or any other promotional offer.

Please bear in mind, that the majority of free bonuses come with the maximum amount that would be available at the cashout. Have ou received any bonus terms and conditions via email, please?

No! The only rule I found is that I would have to convert the bonus amount into winnings, so that they would be transformed into a real balance!!! Other than that there are no rules or conditions!!! And referring to the withdrawals that are from 100 to 1000 usd at the most, but even so none of the transactions that I performed I was able to receive!!!!

Não! A única regra que encontrei é a que teria que converter o valor do bônus em ganhos, para que assim fossem transformados em saldo real!!! Fora isso não existe nenhuma regra ou condição!!! E referente aos saques que são de 100 a 1000 usd no máximo, mas mesmo assim nenhuma das transações que realizei eu consegui receber!!!!

Thank you very much, tifanypan, for providing all the necessary information. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello tifanypan,

I am sorry to hear about your troubles.

I would like to invite the casino representative into the case to explain what happened; however, this casino is new on our website, and it might take a while till we establish contact with him/her.

Please be patient. I will keep you informed.

Thanks all of you... looking forward to more great news...see you soon

Obrigada todos vocês... vou ficar no aguardo até mais ótimas notícias..até embreve

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I am extending the timer one more time because of the holidays. It is harder to get a response during holidays.

Hi, good afternoon, let's wait longer, I believe we will not have an answer, but in advance, thank you very much for your attention

Oie boa tarde vamos aguardar mais acredito não vamos ter resposta mais des já agradeço todo coração atenção

I am afraid that the casino is not willing to communicate. I will keep the complaint open till 10.1 because some people have vacations till 9.1. but after that, I am afraid we will need to close the complaint as unresolved after that time.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,