El Royale Casino - Jogador criticando propaganda enganosa de bônus.

Good afternoon,

More misleading advertising, this time from El Royale casino (email received in attachment + agent chat.

They say they offer, but then when we talk to them they say deposit is required.

I'm noticing that many casinos use deceptive advertising to attract their prey...

Boa tarde,

Mais publicidade enganosa, desta vez do casino El Royale ( e-mail recebido em anexo + chat com agente.

Dizem que oferecem, mas depois quando falamos com eles dizem ser necessário depósito.

Estou a reparar, que muitos casinos utilizam publicidade enganosa, para atrair as suas presas...

Dear Mandy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise which exact bonus you have tried to redeem? You can post its name or a link when replaying. Additionally, please forward any relevant communication to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Dear Mandy,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.