Goldwin Casino - Os ganhos do jogador foram anulados.

The payout was set to zero by them and credited with 50 euros.

Die Auszahlung wurde von denen auf Null gesetzt und 50 Euro gutgeschrieben.

Hello Matthias,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Goldwin Casino. Please allow me to ask you a few more question before we would move forward.

Did you use bonus to accumulate your winnings and if yes, what exact bonus was it? Is your account already verified and was this your first withdrawal request?

Please note that if you really did bet over the maximum allowed, we won't be able to do anything as it is considered as a breach of casino terms.

We would like to see the casinos to implement a system which would prevent to bet over the maximum allowed but unfortunately that is not an industry standard yet.

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

• Payable means but still payable or not ???

• Auszahlbar bedeutetdoch immer noch auszahlbar oder etwa nicht ???

Dear Matthias,

Could you please elaborate what did you mean by your last post? I'm sorry but it makes currently no sense to me.

Dear mattes007312,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Regards,

Nick

The complaint will be now rejected for the above mentioned reason.