MostBet Casino - A retirada do jogador foi adiada.

These mostbet people are not giving us money, we had made a withdrawal request on 23rd 3rd 2024, ₹30000 rupees, we have not received it in our account yet, they asked for bank statement, we gave that too, please give our money, these people are saying that you We have given the money. If they had given us the money then we would have received it long ago. They did not give us the money and made the withdrawal request successful. Please give us our money. We are in a lot of trouble.

Dear ds7876783,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

But it takes 72 hours and today we have been waiting for 9 days, still we do not have money, it does not take that much time, if they had sent the money then we would have received it, this is not the name of giving us money. Please help us, we are very worried about the money because we had taken money from another customer and put it in it, so we are facing a lot of problems, please give us our money, we are being cheated.

Dear ds7876783,

since the 14-day waiting period is almost over, could you please inform me if you received your withdrawal yet?

No one is giving us money, we have written it on a blank paper from the bank and sent it to the website, still they are not giving us money, no one is helping us, they are not even talking to us, please try to get us our money. The money has not been received in the account, they are still saying that we have given the money, we have put the bank statement, if you ask, we would have withdrawn more money and put it in the account.

We did not receive the money, we got the bank statement written in full paper from the bank, gave everything signed by the bank officer, still they are not giving us the money, the money was credited to your account, but the money did not come to our account. People are cheating us, they have money, they are not doing proper investigation, please help us as soon as you listen to us.

Thank you very much, ds7876783, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello ds7876783,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and I will contact the casino to shed more light on this. Please forward me the document from your bank confirming that you have not received the payment from the casino to your bank account at michal.k@casino.guru

We would like to invite MostBet Casino to join the conversation.

Dear MostBet Casino,

Could you please send any evidence to my email, michal.k@casino.guru, indicating that the withdrawals have been processed from your end to the bank account provided by the player?

Got the money in 16 days

Dear ds7876783,

Do I understand correctly that you have received the disputed money now?

Hello, Dear ds7876783 and Casino Guru!

We are sorry to hear about your negative impression. We always strive to improve our clients' experience and sort things out. We have received a response from the finance department regarding your request: "Withdrawal successfully credited to client 08/04/24. (TID/UTR BT7154040408115618)." Please confirm that the issue has been resolved.

Beat regards, Mostbet.

Thank you for your response, Mostbet team.

Dear ds7876783,

As you have received the funds, can we consider your complaint resolved, or do you still need assistance with anything else?

Dear ds7876783,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear ds7876783,

While you haven't explicitly confirmed it, given that the casino team has verified the time and date of your payment in your previous confirmation, and considering your lack of communication, which would typically be expected if you hadn't received the funds, we consider this case resolved and conclude that you have indeed received the funds successfully.

We will now close it as "resolved" in our system. I would like to thank both parties for their cooperation. Please do not hesitate to contact us if you encounter any problems with this or any other casino in the future. We are here to help you.

Best regards,

Michal

Casino Guru