MostBet Casino - Os ganhos do jogador não foram recebidos.

i made 2 withdrawal on same date,but they declined one withdrawal and one withdrawal is still processing already 4 days passed.

Dear salmanudhna62,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I still didn't get my money sir

Dear salmanudhna62,

Have you received your withdrawal from the casino yet?

No still not

I want my money sir

Thank you for your reply, salmanudhna62. Have you made any successful withdrawals before? Could you please confirm that you have passed the verification?

Have you accumulated your winnings with or without an active bonus, please?

Yes I'm verified and I played with my money not bonus

Worse casino ever mostbet

Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

they are not answering properly worse casino every time same reply

Thank you very much, salmanudhna62, for your cooperation. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Ok

Hi salmanudhna62,

I've just reviewed your case and fully understand your concerns about getting the payout. I'll try my best to help you resolve the issue by contacting the casino.

I'd like to invite a representative from Mostbet Casino to join the conversation and participate in the investigation of the case. Could you please provide more information about the reasons for one of the player's withdrawals being declined? And why the second one has been pending for a month already?

Looking forward to hearing from you!

Regards,

Natalia

Thanks Natalia

Hi, dear salmanudhna62 🤝

We checked your profile and see that there are no funds to withdraw from your side. Note about your previous attempts, there was an issue with severs of financial providers, that’s why you had difficulties with withdrawing.

We are sorry for inconvenience.

Have a nice day!

Sincerely yours, Mostbet

I made 2 withdrawal one is still in process I want my money

Dear Mostbet Casino, thank you for the reply! Could you please provide me with any evidence of what you say since the player claims that he has a withdrawal request with a "pending" status? I'd really appreciate it if you can send to me any proofs at natalia.b@casino.guru or, alternatively, feel free to contact me via skype (live:.cid.53a4db2a1a243daf).

Best regards,

Natalia

We can attach file here, there were no withdrawal attempts after 5th of November and balance now is only 0.63 rupees.

Have a nice day!

Sincerely yours, Mostbet

Why it was showing declined

Dear Mostbet Casino, thank you very much for the screenshot. Do I understand your point correctly, that the player gambled his balance away after his withdrawal requests were denied? Could you please confirm that the player's account is successfully verified and if so, what were the reasons to decline his requests?

Best regards,

Natalia

They are fraudsters

Dear Natalia 🤝

Decline was from side of our securiy department, it declines withdrawals when there is suscipicious activity, but it doesn't mean that client cannot withdrawal it at all, he could do it but after some time, what was in this case of our client.

Have a nice day!

Sincerely yours, Mostbet

Dear Mostbet, thank you for keeping us informed.

Dear salmanudhna62, could you please clarify to me once again, do I understand correctly from the casino's explanation, that after your withdrawal requests were declined you kept playing with your money and gambled your whole balance away? I'm afraid, that if so then we cannot do anything in your case since you have lost the balance playing by your own choice.

Please, let me know as soon as possible.

Regards,

Natalia

Dear salmanudhna62,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I didn't played anything,

Dear Mostbet Casino team, could you please provide me with the transaction log/betting history from the player's account? He claims, that he didn't play his money after you declined his withdrawal requests, and we'd like to make the situation clear.

Best regards,

Natalia

Dear Mostbet Casino team, I'd like to ask you once more to respond to the previous request to present any evidence for the above-mentioned matter.

Regards,

Natalia

They are not gonna answer because they are fraudsters

Hi, Dear all

We would like to clarify from our client, did he place any bet after withdrawal shown on screenshot? Or this withdrawal attempt was client’s last activity on our site?

Dear Mostbet Casino, the player mentioned a few times in this thread that he didn't play with the money that was declined for a withdrawal. In any case, I'd like to ask you to check this information in his account via player even log or transactions log, whatever you call at your internal system. I hope that if have access to this data and can send it to me. Please, feel free to contact me at natalia.b@casino.guru or via skype (live:.cid.53a4db2a1a243daf).

I hope to hear from you soon!

Regards,

Natalia

Dear Natalia, we’ve send you screenshots of proofs to your Skype. Client got his funds back to his player account (two times, 06.11.2022 and 30.11.2022) and was playing Aviator game after it.

Have a nice day!

Sincerely yours, Mostbet

Thank you very much, Mostbet Casino. Replied to you on Skype as well.

Dear salmanudhna62, we received some screenshots from the casino, but we'll ask for some more details. You will be informed about the outcome of our investigation very soon, thank you for your patience.

Regards,

Natalia

Ok please do proper investigation

Nothing to add more from our side 🙂

Have a nice day!

Sincerely yours, Mostbet

Dear Mostbet Casino, I'd like to ask you to send me the game history of the player. The screenshots you sent are not sufficient proof of your statements, I cannot come to the conclusion that the player gambled his balance away. Please, contact me via Skype if you have some more evidence, otherwise, the complaint will remain unresolved in favor of the player.

Looking forward to hearing from you.

Regards,

Natalia

I didn't played

Dear Natalia, we’ve send more proofs to your Skype. As we told previously, client got his funds back to his player account (two times, 06.11.2022 and 30.11.2022) and was playing Aviator game after it.

Have a nice day!

Sincerely yours, Mostbet

I didn't played second time

Dear salmanudhna62,

I've received more documents from the casino, in which it's clearly visible that after your withdrawal requests were declined and the money returned back to your balance, you continue to make stakes and lost your balance. I'm afraid we cannot do anything when players decide to play with their own money without waiting for the verdict of complaints resolution centers. Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Regards,

Natalia