N1 Casino - O depósito do jogador está atrasado e o acesso à conta está restrito.

I deposited €50 directly through Trustly when I went to the casino, and when I started confirming the terms, the site wouldn't let me proceed, and the Accept button didn't work. I couldn't log back into the account because I couldn't provide any other information except for the Trustly login. You can't log in with Trustly unless you're making a deposit; it won't work just for logging in, and it probably wouldn't work even if I made another deposit. The chat support intended to contact the support team to get my money back. They instructed me to create a new gaming account and provide the deposit details I made, stating that the funds would appear in my gaming account after a few hours. But now it's been about a week, and the money hasn't appeared, and they no longer respond to emails. I've been in chat probably three times and sent 2-3 emails, but nothing progresses. I've attached an image of the deposit details.

Talletin suoraan trustlyn kautta 50e kun menin kasinolla ja kun aloin vahvistamaan terms niin sivusto ei päästänyt eteenpäin ja hyväksy nappi ei toiminut. En päässyt sitten enään uudestaan kirjautumaan tilille kun en saanut laitettua mitään muita tietoja sinne kun trustlyn kirjautumisen ja ei pysty kirjautumaan trustlylla kuin tallettaessa ei pelkästään kirjautumaan ja se ei varmaan toimisi kuitenkaan vaikka tallettaisin lisää. Chatista aikoivat olla yhteydessä supporttiin että saisin rahat. Käski chatista tehdä uuden pelitilin ja laittaa tiedot talletuksesta jonka tein ja sanoi että rahat tulee muutaman tunnin viiveellä pelitilille mutta nyt on jo kai mennyt viikko eikä rahoja ole tullut eivätkä vastaa enää sähköpostiin. Olen ollut varmaan 3 krt chatissa ja lähettänyt 2-3 sähköpostia eikä asia etene koskaan. Laitan liitteeksi kuvan talletuksen tiedoista.

Dear jony90,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with N1 Casino.

I went over the information you provided, please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share a screenshot of your transaction history from your newly created account to confirm your 50€ deposit hasn't been credited yet?
• Do I understand correctly that after unsuccessfully trying to register using the 'pay and play' option you proceeded with the standard registration form in the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

A picture of the wallet and history and the trustly link was where I deposited, pay and play.

Kuva lompakosta ja historiasta ja trustly linkki oli minkä kautta talletin maksa ja pelaa.

Thanks for the explanation.

Has the deposit been credited since your last reply?

Please let me know.

It has not been credited to the game account or bank account.

Ei ole hyvitetty pelitilille eikä pankkitilille.