N1 Casino - O jogador acredita que o seu pagamento foi atrasado.

Hello,

I can't withdraw from N1 Casino from Friday(26.08.22).I get info:"Withdrawal Error".No reply from N1 Casino Support Team until now(I wrote 3-4 messages).My account is fully verified and I made withdrawal earlier with no problem.

Hallo,

Ich kann nicht,ab Freitag(26.08.22),Auszahlung im N1 Casino machen.Ich bekomme Info:"Auzahlungsfehler".Bis jetzt keine Antwort von N1 Casino Support Team(Ich habe 3-4 Nachrichten geschrieben).Meine Konto ist vollständig verifiziert und ich habe früher ,Auszahlung gemacht ohne Problem.

Dear Steelze,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you for your response.

I'll wait 14 days if I have to. But I'm concerned that my withdrawal request wasn't accepted at all ("Withdrawal Error Info") as it was before. The request is received and after a while it's accepted or declined. Is it common for the withdrawal option to be, say, blocked?

Vielen Dank für Ihre Antwort.

Ich warte 14 Tage, wenn ich muss. Aber ich bin besorgt, dass mein Antrag auf Auszahlung überhaupt nicht angenommen wurde ("Ausahlungsfehler Info"), wie es zuvor der Fall war.Die Anfrage wird empfangen und nach einer Weile angenommen oder abgelehnt. Ist es üblich, dass die Auszahlungsoption, sagen wir, gesperrt wird?

Dear Steelze,

Have you received your withdrawal from the casino yet?

Hello Kristina,

Yes, I did. It took 5 days before I was allowed to make a payment (just like that).

These 5 days there was no answer to my questions and requests (from N1 Casino).

On the 6th day I was allowed to make a payout, but not via SKRILL as before, but via the Paysafe option.

I had to upgrade the acc. to Paysafe because the monthly limit is only 500e per month. It ended up taking me 7-8 days to get the money. Incredibly unnecessarily complicated.

Thank you for being available.

Experience with N1 Casino: If everything is ok, you get money, but definitely four-digit payouts are stretched and deducted unnecessarily.

Hallo Kristina,

Ja,das habe ich.Es dauerte 5 Tage ,bis ich Auszahlung machen durfte(einfach so).

Diese 5 Tage gab keine Antwort auf meine Fragen und Bitten( von N1 Casino).

Am 6.Tag durfte ich Auszahlung machen,aber nicht wie bisher über SKRILL,sondern über die Paysafe Option.

Ich musste die Acc.auf Paysafe verbessern weil das monatliche Limit nur 500e pro Monat beträgt.Am Ende brauchte ich 7-8 Tage,um das Geld zu bekommen.Unglaublich unnötig kompliziert.

Vielen Dank,dass Sie zur Verfügung stehen.

Erfahrung mit N1 Casino:Wenn alles in Ordnung ist,erhalten Sie Geld,aber definitiv werden vierstellige Auszahlungen gestreckt und unnötig abgezogen.

Awesome news, Steelze. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.