N1 Casino - O jogador está lutando para concluir a verificação da conta.

Good morning ,

My name is C****** N****** and I am facing a major issue with the N1 casino platform.

About 3 weeks ago I made a deposit of 1400 euros to play, which I lost. The next day, Sunday, I did it again

deposit worth 1000 euros with which I managed to make a profit of about 4700 euros. I requested to withdraw my funds on Monday

20.02.23..

Then the company started asking me for documents that no other company had asked me before when I was requesting a withdrawal, yet I provided them

and then my suffering begins. As of today it's been exactly 3 weeks my withdrawal is still pending. I do not receive and have never received a clear answer from the company and their support except that I will be notified by email when there is something new.

I also proceeded to fill out the complaint form but again received a vague and standard answer.

Please help me to resolve the case and pay my funds.

Yours sincerely

C****** N******

Καλημέρα σας ,

Ονομάζομαι Γ****** Ν******* και αντιμετωπίζω ενα μείζον θέμα με την πλατφόρμα Ν1 casino.

Πριν περίπου 3 εβδομάδες έκανα μια κατάθεση της τάξεως των 1400 ευρώ να παίξω, τα οποία και έχασα. Την επόμενη ημέρα Κυριακή ξαναέκανα

κατάθεση αξίας 1000 ευρω με τα οποία κατάφερα να αποκομίσω κέρδη 4700 ευρω περίπου. Αιτήθηκα ανάληψη των κεφαλαίων μου ημέρα Δευτέρα  

20.02.23.. 

Τότε η εταιρία άρχισε να μου ζητάει έγγραφα που καμία άλλη εταιρία δεν μου είχε ξαναζητήσει όταν αιτούμουνα ανάληψη, παρόλα αυτά τα προσκόμισα 

και τότε αρχίζει η ταλαιπωρία μου. Σαν σήμερα πάνε ακριβώς 3 εβδομάδες η ανάληψη των χρημάτων μου είναι ακόμα σε ανάμονη.Δεν λαμβάνω και δεν έχω λάβει ποτέ μια σαφής απάντηση από την εταιρία και το support τους παρά μόνο ότι θα ειδοποιηθώ με email όταν υπάρχει νεότερο.

Προχώρησα και στην συμπλήρωση την φόρμας καταγγελίας αλλά έλαβα πάλι μια ασαφή και τυποποιημένη απάντηση.

Παρακαλώ πολύ όπως με βοηθήσετε στην επίλυση της υπόθεσης και καταβολής των κεφαλαίων μου.

Με εκτίμηση 

Γ****** Ν*******

Dear NikolasGou,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Good evening, I have been asked in order

- detailed statement of bank transactions

-Salary receipts

- proof that the iban is mine.

I have presented all this since the third day and I am still waiting for my money.

Yesterday a part of my money was withdrawn and I was immediately asked to send again that I am the owner of the iban..

The subject is failing, 3 weeks and we continue.

Καλησπέρα σας , μου εχουν ζητηθει κατα σειρα

-αναλυτικη κατασταση τραπεζικων κινησεων

-Αποδεικτικα μισθοδοσιας

-αποδειξη οτι το iban ειναι δικο μου.

Τα εχω προσκομισει απο την τριτη μερα ολα αυτα και ακομα αναμενω τα χρημαρα μου.

Εχθες μου εγινε ενα μερος των χρηματων μου αναληψη και κατευθειαν μου ζητηθηκε και παλι να στειλω οτι εγω ειμαι ο κατοχος του iban..

Παραπαει το θεμα, 3 εβδομαδες και συνεχιζουμε .

Thank you very much, NikolasGou, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear NikolasGou,

I am so sorry to hear your account has not yet been verified. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a representative to join this conversation and participate in the resolution of this complaint.

Dear N1 Casino,

Could you please state why the player's account has not yet been verified?

Thank you in advance for providing the information.

Kind regards,

Stefan

Hello,

The player's account is already verified and the winnings are already on his bank account.

Thanks to casino guru for his valuable effort and solving the issue..

I truly believe that if it weren't for you my money would still be outstanding...

Stay away from N1 casino and never trust them, their customer service is unacceptable…

Thanks again casino guru

Ευχαριστώ το casino guru για την πολύτιμη προσπάθεια του και την επίλυση του θέματος..

αλήθεια πιστεύω ότι αν δεν εισασταν εσείς τα χρήματα μου ακόμα θα ήταν σε εκκρεμότητα …

Μεινετε μακριά από το N1 casino και μήνα το εμπιστευτείτε ποτε, το customer service τους είναι απαράδεκτο…

Εχαριστω για άλλη μια φορά casino guru

Dear NikolasGou,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Stefan