N1 Casino - O levantamento dos prémios dos jogadores está atrasado.

This is absolutely awesome! I won €150 and you want all the documents for it.

ID card, for 6 months bank statements, 6 months payslip, all deposit of 6 months via paysafe or bank.

I handed in everything except the bank statements for 6 months! This is my privacy and there is private data. Impossible behavior!

Das ist der absolute Hammer! Die ch habe 150€ gewonnen und dafür wollen Sie sämtliche Dokumente.

Personalausweis, für 6 Monate Kontoauszüge, 6 Monate Gehaltsabrechnung, alle Einzahlung von 6 Monaten über paysafe oder bank.

Ich hab alles abgegeben bis auf die Kontoauszüge von 6 Monaten! Das ist meine Privatsphäre und dort sind Private Daten. Unmögliches Verhalten! 

Dear elisabete943,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear elisabete943,

Have you received your withdrawal from the casino yet?

Dear elisabete943,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi.

please close the case. I deleted my account at the casino!

Absolutely not recommended!

Hallo.

bitte den Fall schließen. Ich habe mein Konto bei dem Casino gelöscht!

Absolut nicht zu empfehlen!

Thank you for your reply, elisabete943. I will now close this complaint as per your explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.