N1 Casino - O levantamento dos prémios dos jogadores está atrasado.

I’ve made a deposit that they rejected the 1st of March, since then they have been making it difficult to withdraw, they kept asking about papers like always (they don’t ask for nothing when you deposit, but to withdraw of course they do), the 13th of March I finally get this people to accept my withdrawal. The thing is that I’ve made an Instant Banks Transfer that till today it’s not on my Bank. So they are violating first, the fact that the Instant transfer was not made as instant. Second they don’t want to give me or my bank the confirmation of the transaction. These people is always the same, they have such a horrible service for clients and of course horrible payment method.

Dear santtiagocarames,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear santtiagocarames,

Have you received your withdrawal from the casino yet?

Dear santtiagocarames,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.