N1 Casino - Os ganhos do jogador foram confiscados.

I had won 6700 at the N1 Casino. After winning 6700, I contacted them and they added on a 50 euro bonus to my account. The winnings came on top of these 50 euros. I asked them if it were possible to withdraw these winnings and they misled me into believing that I could. Riding on my negligence, I increased the maximum bet to well above 5 euros. I was not informed of any rules or terms, nor did i receive an email regarding any applied conditions. Needless to say, they took advantage of my ignorance and removed the 6700 from my account. I have informed the EEEP but have not achieved anything yet. Those of you who have also faced fraud at this particular company, please make complaints to close down their website at info@hgc.gov.gr. Send emails to n.koiliadis@gamingcommission.gov.gr. I urge all to mass file complaints, please.

Έχω κερδίσει 6700 στο καζίνο εταιρεία n1 casino ύστερα αφού κέρδισα 6700 από επικοινωνία μαζί τους Γιά μπόνους σέ απαίτηση επιστροφή χαμένων κερδών μου πρόσθεσαν 50 ευρώ καί πάνω στα 50 ευρώ ήρθαν τά κέρδη αφού τους ρώτησα άν είναι ανάληψημα Με πλανησαν και μου είπαν ΝΑΙ εγώ πάνω Στην Αμέλια Μου ανέβασα τό μέγιστο ποντάρισμα πάνω από 5 ευρώ δεν είχα ενημέρωση ότι υπάρχουν όροι καί κανωνες από κανέναν ούτε έλαβα εμαιλ ότι υπάρχουν όροι καί κανωνες τίποτα καί εννοείται βρήκαν πάτημα και μου έσβησαν 6700 έχω ενημερώσει και την εεππ αλλά δεν κέρδισα κάτι παράλω πολύ όσοι έχουν θέματα απατης Στην συγκεκριμένη έταιρια κάντε όλοι καταγγελία νά κλείσουν την σελίδα τους info@hgc.gov.gr n.koiliadis@gamingcommission.gov.gr προβείτε όλοι σέ μαζικές καταγγελίες σάς παρακαλώ

Hello kleitospaok30,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with N1 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Do I understand it correctly that your winnings of 6700 were generated from real money balance then later they added the bonus? When was the last time you spoke to the casino and what was it about?

If possible please forward the communication between you and the casino together with your deposit, bonus and betting history to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

Dear kleitospaok30,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Everyone please make mass complaints to the eppp To shut down the scammers

Κάντε όλοι παρακαλώ μαζικές καταγγελίες στην εεππ Γιά νά κλείσουν τούς απατεώνες

Dear kleitospaok30,

The complaint will be now reopened after locating the e-mails you forwarded. However, some essential information still missing like the betting history and what kind of bonus you used exactly. Can you please forward here the link of the bonus you claimed and the betting history to my e-mail address?

Betting history is not available I have an ear, the bonus came from a live chat conversation after I requested a bonus myself some kind of bonus or refund of my lost winnings

Ιστορικό στοιχήματος δεν υπάρχει τό διαθέτουν αυτί, τό μπόνους ήρθε από συνομιλία στο live chat αφού ζήτησα ίδιος κάποιο μπόνους κάποιο είδος μπόνους ή επιστροφή από τα χαμένα κέρδη Μου

Dear kleitospaok30,

If the casino did not specify any terms in live chat, it means the general terms and conditions apply :https://www.n1casino.gr/bonus-terms-and-conditions meaning that the maximum allowed bet while playing with bonus money is 5€:

Unfortunately, as you did confirm that you bet over that limit, the casino had every right to void your winnings as you breached the casino terms.

Is there anything else we could assist you with?

Dear kleitospaok30,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I did NOT give any confirmation, this is all deception, I never gave confirmation...

ΔΕν έδωσα καμία επιβεβαιώση, αυτά είναι όλα παραπλάνηση, ποτέ δεν έδωσα επιβεβαίωση...

Dear kleitospaok30,

You clearly mentioned in your first post that you did bet above 5€ and now you claim that you did not bet over that limit?

Dear kleitospaok30,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I told you Based on what they said I bet more than Euros... and also I don't remember that this was done also I had no information even from chat that there was a maximum bet I sent you all the proof photos... They misled me

Σάς είπα Με βάση τα λεγόμενα τούς ότι πόνταρα πάνω από ευρώ... και επίσης δεν θυμάμαι νά είχε γίνει αυτό επίσης δεν είχα καμία ενημέρωση ούτε από συνομιλία ότι υπήρχε μέγιστο ποντάρισμα σάς έστειλα όλα τά αποδεικτικά φωτογραφίες... Με παραπλάνησαν

Dear kleitospaok30,

As you are unable to forward the betting history but it is required to see whether you did bet over the maximum limit or not, your complaint will be now forwarded to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Please keep in mind that as long as you did breach the casino terms, they had right to void your winnings generated from the bonus.

Wish you best luck,

Nick

Hello kleitospaok30,

I'm Michal and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite N1 Casino to join the conversation.

Dear N1 Casino,

Can you please provide more information regarding the player's confiscated winnings? Was the player sufficiently informed about the bonus T&Cs when the bonus was credited to them?

Hi,

The player keeps reaching out to us, and we have provided explanations multiple times.

If the player contacted HGC, they definitely should have received a response from the representative.

Good evening, I would like to inform you that all the guru casino link should make complaints to the company. I did not violate the terms and conditions. company not at all reliable or chat after I won the profits it seems clear condition was withdrawal they said it clearly after if this is a mistake or a joke what is it

Καλησπέρα θά ήθελα νά σάς ενημερώσω ότι νά προβεί όλος ό σύνδεσμος τού καζίνου γκορου σέ καταγγελίες στην εεππ Δεν καταπάτησα τούς όρους και κανόνες Δεν είχα ενημέρωση από αυτούς ότι υπήρχαν καί δεν θύμαμαι νά ξεπέρασα τό μέγιστο ποντάρισμα επίσης δείτε εδώ Στην καζίνο γκουρού πόσες καταγγελίες έχει ή εταιρία καθόλου αξιόπιστη ή συνομιλία αφού κέρδισα τά κέρδη φαίνεται καθαρά όρο ήταν ανάληψημα τό είπαν ξεκάθαρα ύστερα άν αυτό είναι πλάνη ή κοροϊδία ποίο είναι

Good evening, I would like to make a complaint to a betting company on random games https://www.n1casino.gr/el/ specifically after I made a deposit of 1000 euros in total the profits were lost, then I asked them to offer me some bonus (loyalty) and they offered me 50 euro time and date 13:00 and date 19-05-2023 With a bet of 2 euros I reached 5900 and then I reached 6700 clearly after I reached the profits I wanted to clarify them and they find excuses that are unfounded In fact not to proceed with my profits and they have delete all my profit I spoke with them and they make unfounded excuses not to pay my profits, they find justifications that there are limits and rules in betting per game 5 euros and as a result they delete all my profits something that does not stand for reasons or conditions and regulations of this company do not specify that it will carry out a violent deletion of the entire capital nor is it at their discretion to carry out a complete deletion of profit I sent you a screenshot of the terms and rules nor did they inform me in an email for yesterday's date 05-19-2023 or time (13:00 and then the winnings came) that there is a bet limit of 5 euros per email when I asked for the proof emails They send me With today's dates To be covered by their scam, and also in the chat 24 hours the 24 term when I asked for a bonus again They did NOT clarify that there is a bet limit, I asked for the entire bet history again They do NOT send it, I also ask for a license For a legal company in the country Again They do NOT show me their headquarters, again they do not specify it I want you to immediately check this company because it is a ghost company In country as they do not have a headquarters in the country

Καλησπέρα θα ήθελα να κάνω καταγγελία σέ εταιρία στοιχήματος σέ τυχαία παίγνια https://www.n1casino.gr/el/ συγκεκριμένα αφού έκανα κατάθεση 1000 ευρώ στο σύνολο χάθηκαν τα κέρδη , ύστερα ζήτησα να Μου προσφέρουν κάποιο μπόνους (αφοσίωσης) και Με πρόσφεραν 50 ευρώ ώρα και ημερομηνία 13:00 και ημερομηνία 19-05-2023 Με ποντάρισμα 2 ευρώ έφτασα στά 5900 και ύστερα έφτασα 6700 σαφώς αφού έφτασα στά κέρδη Μου ήθελα νά τά κάνω ανάλυψη καί βρίσκουν δικαιολογίες αβάσιμες Στην πραγματικότητα νά μήν προβούν στα κέρδη μου και έχουν διαγράψει όλο το κέρδος Μου μίλησα μαζί τούς και βγάζουν αβάσιμες δικαιολογίες να μήν προβούν σε πληρωμή τόν κερδών Μου , βρίσκουν αιτιολογίες ότι υπάρχουν όρια και κανόνες σέ ποντάρισμα ανά παίγνιο 5 ευρώ και ώς συναιπια νά Μου διαγράψουν όλα τά κέρδη κάτι που δεν στέκει γιατί ή όροι και κανονισμοί τής εταιρείας αυτης δεν διευκρινίζουν ότι θα προβεί σε βίαιη διαγραφή ολοκλήρου τού κεφαλαίου ούτε είναι στην κρίση τους να προβούν σε ολόκληρη διαγραφή κέρδους σας έστειλα σκριν σοτ τούς όρους και κανόνες ούτε με ενημέρωσαν σέ εμαιλ για χθεσινή ημερομηνία 19-05-2023 ή ώρα (13:00 και ύστερα προήλθαν τα κέρδη ) ότι υπάρχει όριο πονταρίσματος 5 ευρώ σέ εμαιλ όταν τά ζήτησα τά αποδεικτικά εμαιλ Μου στέλνουν Με σημερινές ημερομηνίες Γιά νά καλυφθούν από Την απάτη τούς, και επίσης στην συνομιλία 24 ώρες τό 24 όρο όταν ζήτησα μπόνους πάλι ΔΕν διευκρίνισαν ότι υπάρχει όριο πονταρίσματος ζήτησα όλο τό ιστορικό πονταρίσματος πάλι ΔΕν τό αποστείλουν ζητάω επίσης άδεια Γιά νόμιμη εταιρία στην χώρα πάλι ΔΕν Μου δείχνουν όπως και την έδρα τούς πάλι δεν τήν διευκρινίζουν θέλω να προβείτε άμεσα σέ έλεγχο τής εταιρίας αυτής γιατί είναι εταιρία φάντασμα Στην χώρα καθώς δεν έχουν στην χώρα έδρα

I have emailed you all the proofs Mr. Michael I hope you find a solution With these scammers I was as detailed as possible

Σάς έχω στείλει Όλα τα αποδεικτικά σέ εμαιλ κύριε Μιχαήλ ελπίζω να βρείτε λύση Με αυτούς τους απατεώνες ήμουν όσο ποίο λεπτομερος γινόταν

Also In the conversation I talked about if the money is a withdrawal they said YES see screenshot

Επίσης Στην συνομιλία πού μίλησα αν είναι τά χρήματα ανάληψημα μου είπαν ΝΑΙ βλέπε σκριν σοτ

Dear kleitospaok30,

I have received all your emails and have reviewed all the evidence you have provided, but I could not find a screenshot or any other evidence where you were informed that you could withdraw your whole winnings. Please resend it or upload it here. Another thing is that the bonus you have received from the casino team appears to be a free money bonus, but I would like the casino team to confirm what bonus was awarded to you on your demand. Anyway, all bonuses fall under the bonus terms and conditions, so although the casino could inform you about any specific conditions, the casino team doesn't have to do that, it should be the player's responsibility to check the bonus T&Cs first.

Dear N1 Casino,

I understand that you might think the situation was explained to the player before, but can you please provide us with more details so that we can assess the complaint? If there is any information that can't be shared publicly, please forward it to me at michal.k@casinio.guru

I sent you the screenshots which clearly says it is a download

Σάς έστειλα τά σκριν σοτ πού λέει ξεκάθαρα ότι είναι ανάληψημα

No one informed anywhere that there were terms and rules and nowhere in the terms and rules They do not explicitly state that they are at their disposal to forcefully delete profits... they could return the balance of money in the form of a withdrawal, the profits back and not delete, after all, when I happened to have a bonus again after communicating with them, they suddenly informed me that there were terms and rules, I sent you the conversation that they explicitly state that the money was a withdrawal, so you understand that there was a trick With such a tactic to deceive Me....

ΔΕν ενημέρωση κανένας πουθενά ότι υπήρχαν όροι και κανωνες καί πουθενά στους όρους και κανόνες Δεν αναγράφουν ρητά ότι είναι Στην διάθεση τους να προβούν δε βίαιη διαγραφή κερδών... μπορούσαν νά ξανά γυρίσουν τό χρηματικό υπόλοιπο σέ πρό τσιραρισματος μορφή τά κέρδη πίσω και όχι να τα διαγράψουν, άλλωστε ύστερα από αυτά όταν ξανά έτυχε να έχω μπόνους κατόπιν επικοινωνίας μαζί τούς ξαφνικά ενημέρωσαν ότι υπήρχαν όροι και κανωνες σάς έστειλα τήν συνομιλία ότι αναγράφουν ρητά ότι τά χρήματα ήταν ανάληψημα οπότε καταλαβαίνετε ότι υπήρχε δόλος Με τακτική τέτοια νά Με εξαπατήσουν....

How to check when there is a bonus in the terms and rules, it is written in the terms and rules (unless otherwise specified) me, I asked for real money cash back or a bonus when it came in I had no information from anyone that there was a maximum bet but when they came about the winnings, I spoke with the 24/7 contact and they told me it is a withdrawal, the money says so clearly, in the photos I sent you again when the bonus was entered from the vip manager, no email came confirming that there are some conditions and rules... but in the second year after the winnings after I continued and after the winnings were deleted suddenly in bonuses after I continue the game when they credit me with a bonus the VIP manager when he puts it in He informs me that there are conditions and rules in the bonus. return at least some amount of money to me as a good mood at least something.... explain to me where it is written in their terms that they have the right to forcibly write off profits... where it is written explicitly and categorically that there are such student terms...

Πώς νά γίνει έλεγχος όταν συμπίπτει στους όρους και κανόνες κάποιο μπόνους, το γράφει στους όρους και κανόνες (εκτός αν ορίζεται διαφορετικά) εγώ, ζήτησα επιστροφή αληθινά χρημάτων cash back ή κάποιο μπόνους όταν μπήκε δεν είχα ενημέρωση από κανέναν ότι υπήρχε μέγιστο ποντάρισμα όταν όμως ήρθαν τά κέρδη μίλησα με Την επικοινωνία 24 το 24 Ώρο και μου είπαν είναι αναληψημα τά χρήματα τό λέει ξεκάθαρα, στης φωτογραφίες πού σας έστειλα πάλι όταν μπήκε το μπόνους από τόν vip manager δεν ήρθε κάποιο εμαιλ ότι επιβεβαιοτικο ότι υπάρχουν κάποιο όροι και κανόνες...σε δεύτερο χρόνο όμως μετά τά κέρδη αφού συνέχισα καί αφού έγινε διαγραφή τόν κερδών ξαφνικά σέ μπόνους αφού συνεχίζω το παιχνίδι όταν μου πιστώνουν μπόνους ό VIP manager όταν τό βάζει Με ενημερώνει ότι υπάρχουν όροι και κανωνες στο μπόνους.επρεπε τουλάχιστον αφού είναι δικό τούς λάθος νά μου γυρίσουν έστω κάποιο χρηματικό ποσό πίσω σαν καλή διάθεση έστω κάτι.... εξήγησε Μου πού αναγράφεται στους όρους τους ότι έχουν δικαίωμα να κάνουν βίαια διαγραφή κερδών... πού τό γράφει ρητά και κατηγορηματικά ότι υπάρχουν τέτοιοι μαθητές όροι...

Good evening,

We have provided the forum representative with additional information for consideration.

We hope for your understanding.

All those who have complaints from the company n1 casino in mass complaints For fraud in the epp.

Κάντε όλοι όσοι έχετε παράπονα από Την εταιρία n1 casino σε μαζικές καταγγελίες Γιά απάτη στην εεππ.

Dear N1 Casino,

Thank you for your email and for providing evidence.

Dear kleitospaok30,

If I understand correctly you have already submitted a complaint to the Hellenic Gaming Commission (HGC)? How did they decide or respond?

I emailed you the screenshot with the messages after chatting with them that the money was a withdrawal, have you seen it? please the whole casino guru group who have received fraud from this particular company to make mass complaints to close it down... so everyone the whole forum to mass complaints

Σάς έστειλα Με εμαιλ τό σκριν σοτ Με τά μηνύματα κατόπιν συνομιλία μαζί τους ότι τά χρήματα ήταν ανάληψημα τό έχετε δεί? παρακαλώ όλο τό γκρουπ τής καζίνο γκουρού όσοι έχουν λάβει απάτη από Την συγκεκριμένη εταιρία νά προβούν σε μαζικές καταγγελίες για να τήν κλείσουν... όλοι λοιπόν όλο τό φόρουμ σέ μαζικές καταγγελίες

The whole forum mass complaints to close the n1casino page here those who are facing scam problem on Siger email n.koiliadis@gamingcommission.gov.gr

Όλο τό φόρουμ μαζικές καταγγελίες νά κλείσουν τήν σελίδα n1casino εδώ όσοι αντιμετωπίζουν πρόβλημα απάτης στο Σίγκερ εμαιλ n.koiliadis@gamingcommission.gov.gr

Dear kleitospaok30,

I understand your frustration with the whole situation, but posting unreasonable messages won't help us at all. You, just like anyone else, have the right to express your perspective on the situation. However, it's essential to keep in mind that we expect information to be relevant. Nonetheless, posting unnecessary information often has the opposite effect of what's intended.

With this being said, can you please answer my question? How did the Hellenic Gaming Commission (HGC) respond to you?

I have answered you guys, I sent you pictures of the conversation guys 3 times in email that they said the money was a withdrawal.. now what exactly are you doing? what is the purpose of your forum to cover the specific scammers!? make mass complaints, there are so many complaints or a specific company... something is wrong with your forum, are you hiding? and why hide my messages? There is no answer anywhere or n1 casino ... why You do not mention anywhere in the request I sent in the photos By email where I sent you that the money was a withdrawal?

Σάς έχω απαντήσει είδη, σάς έστειλα φωτογραφίες από Την συνομιλία είδη 3 φορές σέ εμαιλ ότι είπαν ότι τα χρήματα ήταν ανάληψημα.. τώρα τί ακριβώς κάνετε? τί επιδιώκει το φόρουμ σάς νά καλύψετε τους συγκεκριμένους απατεώνες!? κάντε καταγγελίες μαζικές έχει τόσες καταγγελίες ή συγκεκριμένη εταιρία... στο φόρουμ σάς κάτι δεν πάει καλά απόκρυψη κάνετε? καί γιατί αποκρύψετε τά μηνύματα μου? Δεν έχει απάντηση πουθενά ή n1 casino ... γιατί Δεν αναφέρεστε πουθενά στο αίτημα που έστειλα στης φωτογραφίες Με εμαιλ πού σας έστειλα ότι τά χρήματα ήταν ανάληψημα?

Dear kleitospaok30,

I have double-checked all the emails and evidence you have provided us and compared it to the evidence we have received from the casino team, and I'm under the impression that your statement is not in alignment with the facts.

You yourself have reached out to live chat and asked them for a bonus.

They have awarded you a bonus, so it is natural that the bonus conditions apply to the bonus as well. There is no need for the support to mention this all the time, only in cases where the specific bonus has some special rules like if only certain games can be played, etc. but you have received information about the max bet as can be seen here...

So at 1:25 pm you asked the live chat this. The live chat did NOT tell you that the balance or winnings are real money, they informed you that once you passed verification you can request a withdrawal.

Then later (what looks like the same day) at 11:34 pm after reviewing your gameplay you were informed about this via Livechat

The violation of bonus terms, specifically by exceeding the maximum bet limit while using an active bonus, occurred when you were playing with the €50 VIP bonus provided by the support team. You had no real money in your balance at that time. Therefore, I cannot dispute the casino team's decision, as they were simply adhering to their established rules.

With this being said, can you please answer my question? How did the Hellenic Gaming Commission (HGC) respond to you?

What does the second year have to do with the post-deletion earnings With the pre-deletion earnings that you want to be shared? in the first year after the profits were deleted, it was clearly a withdrawal, they write it in detail, you choose photos and upload what you download? me after the profits came i asked if it was a withdrawal you go to chat after deleting profits

Τί σχέση έχει ό δεύτερος χρόνος τό μετά διαγραφή κέρδη Με τά προ διαγραφή κέρδη ότι θέλετε κοινοποιείται? στον πρώτο χρόνο αφού διαγράφηκαν τα κέρδη ήταν ξεκάθαρα ανάληψημα τό γράφουν αναλυτικά διαλέξατε φωτογραφίες καί ανεβάζετε ότι σάς κατέβει? εγώ αφού τα κέρδη ήρθαν ρώτησα άν ήταν ανάληψημα εσείς πηγαίνετε σέ συνομιλία μετά διαγραφή κερδών

The time you uploaded has nothing to do with when the winnings were paid 4 you uploaded I won the winnings 1 and 20 you are scammers 😂😂😂😂

Ή ώρα αυτήν πού αναβεσατε Δεν έχει καμία σχέση Με αυτήν πού πληρώθηκαν τά κέρδη 4 ανεβάσατε εσείς εγώ κέρδισα τά κέρδη 1καί20 είστε απατεώνες 😂😂😂😂

Everyone file mass complaints

Κάντε όλοι μαζικές καταγγελίες

It clearly says Re scammers indeed!!!! It's withdrawal when verified! you have a lot of fun

Λέει ξεκάθαρα Ρέ απατεώνες μάλιστα!!!! Είναι ανάληψημα όταν γίνει επαλήθευση! έχετε πολύ πλάκα

Dear kleitospaok30,

First of all, the screenshots above were provided by you as evidence to support your complaint, as there is no year mentioned there, I've assumed the screenshots from the livechat provided by you were concerning the funds you claimed could be withdrawn.

We have received evidence from the casino that the livechat agent has NOT told you what you claim.

This is your livechat conversation from 2023-05-19 10:13:14

Player (You): Can I withdraw the money? 

Agent: Let me check

Player (You): of course they are, we won't discuss that

Agent: When you will verify your address,card & selfie you can make a request for withdrawal.

Player (You): I am glad to hear that, thank you are the best etc.

The request for withdrawal does not guarantee that the funds will be automatically sent. Before every withdrawal the usual KYC, AML, and gameplay check can/is done, and only after these checks are finished successfully the funds are released from the casino. I believe that your previous statements do not correspond with the facts, and I hope this helps to clarify the situation definitively. I won't engage in further discussion on this matter as I believe it may not be beneficial, given that you seem to focus solely on your perspective, despite both the casino's and our efforts to provide an explanation.

You continue to overlook the crucial fact that the violation of bonus terms, specifically exceeding the maximum bet limit while using the €50 VIP bonus provided by the support team, occurred during your gameplay.

Furthermore, you have not responded to my question regarding the Hellenic Gaming Commission's (HGC) response to your inquiry. Please be aware that if we do not receive a reasonable answer, we may be compelled to reject your complaint, as we have not made any significant progress in resolving this matter.

It clearly says that when your account is verified you can make a withdrawal, they don't mention anywhere that I have to make a withdrawal and neither are there bet limits nor that there are terms and rules because quite simply I asked for money in real form nor did the vip manager inform that there are limits bet, I found out later when I wanted to withdraw and I asked again if I can withdraw They told me I have to wager again then they did not inform that there were conditions and maximum bet, but in the second year after they deleted the winnings in demand from me For a second bonus I asked them to send me, suddenly they informed me that there were terms and rules from the vip.manager's email and in the 24 hour chat that there are squealing limits and maximum bet and terms and rules!!! but the winnings and my win when I got them they cheated with a fraudulent tactic to set a trap To find an excuse To not pay do you not see their fraud? How do I know that these regulations exist? Nowhere in the terms and rules do they explicitly say that it is at the company's discretion to delete them after I requested real money from my deposits so called cash back and they also state unless you specify otherwise the bonus I requested is unless you specify otherwise, It was not from a promotion of the first, second, third, deposits nor from a promotion of the week or the Day that you make a deposit, they give you a bonus, the money could give the money back to the pre-cheating back to start the game from the beginning, not to find an excuse that I violated their terms.. you don't see that in your forum that there are other customers with complaints ? what are you doing close your eyes justify this treacherous act of theirs instead of criticizing them? instead of sending the money back to pre-cheating because they don't do it for 5900 and start the chirping from the beginning, how correct is this? By what right did they delete it? I made so many deposits with my own money, I also ask for my money back because they are a fraudulent and insidious company. With their absurd act, ask them why they don't close the matter like this. I have played since that day a large amount. A lot of money. Ask the company. We can't find a solution that will benefit both of them? The sums are large. I have made a deposit there. of my deposits a little, so long my mixed bets and won and lost lost... I may have lost over 10,000 in the deleted

Τό λέει ξεκάθαρα όταν επαληθευτεί ό λογαριασμός σας μπορείτε νά προβείτε σε ανάληψη δεν αναφέρουν πουθενά ότι πρέπει νά προβώ σέ τσιραρισμα και ούτε υπάρχουν όρια πονταρίσματος ούτε ότι υπάρχουν όροι και κανόνες γιατί πολύ απλά εγώ ζήτησα χρήματα σέ αληθινή μορφή ούτε ό v.i.p manager ενημέρωσε ότι υπάρχουν όρια πονταρίσματος, τό ανακάλυψα μετά όταν ήθελα νά κάνω ανάληψη καί ρώτησα πάλι άν μπορώ νά κάνω ανάληψη Μου είπαν πρέπει νά τσιραρω καί πάλι τότε δεν ενημέρωσαν ότι υπήρχαν όροι καί μέγιστο ποντάρισμα, σέ δεύτερο χρόνο όμως αφού διέγραψαν τά κέρδη σέ απαίτηση από μένα Γιά δεύτερο μπόνους τους ζήτησα νά μου στείλουν ,ξαφνικά ενημέρωσαν ότι υπήρχαν όροι καί κανόνες από τό εμαιλ τού v.i.p..manager καί Στην συνομιλία 24 ωρο ότι υπάρχουν όρια τσιραρισμα καί μέγιστο ποντάρισμα καί όροι καί κανόνες !!!τά κέρδη όμως και ή νίκη μου όταν τά πήρα Με εξαπάτησαν με δόλια τακτική νά προβώ σέ παγίδα Γιά νά βρούνε δικαιολογία Γιά νά μήν πληρώσουν δεν βλέπετε τήν απατεώνια τούς?πώς θά τό ξέρω εγώ ότι υπάρχουν αυτοί ή κανονισμοί πουθενά στους όρους και κανόνες δεν γράφουν ρητά ότι είναι Στην κρίση τής εταιρίας τους νά σβήσουν αφού ζήτησα αληθινά χρήματα από της καταθέσεις Μου το λεγόμενο cash back και επίσης αναφέρουν εκτός άν ορίζετε διαφορετικά τό μπόνους πού ζήτησα είναι εκτός άν ορίζετε διαφορετικά, Δεν ήταν από προωθητική ενέργεια πρώτης, δεύτερης, τρίτης, καταθέσεις ούτε από προωθητική ενέργεια τής εβδομάδας ή τής Μέρας πού κάνεις κατάθεση σου δίνουν μπόνους,τά χρήματα μπορούσαν να δώσουν τα χρήματα σέ προ τσιραρισμα πίσω νά ξεκινήσω τό παιχνίδι από Την αρχή ,όχι να βρούνε δικαιολογία ότι εγώ καταπάτησα τούς όρους τους.. δεν βλέπετε ότι στό φόρουμ σάς ότι υπάρχουν καί άλλη πελάτες Με καταγγελίες? τί κάνετε κλείνετε τά μάτια σάς? δικαιολογείται αυτήν τη ύπουλη πράξη τούς αντί νά τούς κατακρίνετε? αντί νά στείλουν τά χρήματα πίσω σέ πρό τσιραρισμα γιατί Δεν το κάνουν 5900 και νά ξεκίνησω τό τσιραρισμα από αρχή τό ποίο σωστό είναι αυτό Με ποίο δικαίωμα τό έσβησαν? εγώ τόσες καταθέσεις Με δικά Μου χρήματα τους έκανα ζητάω καί εγώ τά χρήματα μου πίσω γιατί είναι δόλια ύπουλη εταιρία Με παράλογη πράξη τούς,ρωτήστε τούς γιατί δεν τό κάνουν να κλείσουν τό θέμα έτσι έχω παίξει από εκείνην τήν μέρα μεγάλο ποσό είμαι πελάτης πού έχει αφήσει πολλά χρήματα Στην εταιρία ρωτήστε τούς Δεν μπορούμε νά τά βρούμε μία λύση πού νά συμφέρει και τούς 2 ?τά ποσά είναι μεγάλα πού έχω κάνει κατάθεση εκεί.. είναι Αμέλια και πολύ προσβλητικό Γιά τό πρόσωπο μου ύστερα από τόσες καταθέσεις νά αξίζω τέτοια συμπεριφορά ας δούνε τής καταθέσεις μου λίγο ,τόσο καιρό τά μικτά πονταρίσματα μου και τά κερδισμένα και χαμένα χαμένα... μπορει νά έχω χάσει πάνω από 10.000 σήν τά διαγραμενα

Dear kleitospaok30,

I'm sorry to say this, but you have not provided truthful information in your last response, and you still seem to focus solely on your perspective, despite both the casino's and our efforts to provide an explanation.

You might have asked the casino team for real money "compensation" for your previous losses, however, the bonus you have received was a bonus in bonus money, NOT real money. Neither the live chat agent nor the VIP manager have mentioned that the bonus is real money, this is solely your assumption. None of the bonuses you have requested under the "threat" that you will not play in the N1 casino anymore if you do not receive a bonus were real money. I'm quite surprised you still keep believing this, although it was always mentioned as a bonus.

I won't engage in further discussion on this matter, as even your last response assured me that it will not be beneficial as you are still focusing solely on your perspective.

Furthermore, you constantly ignore my question regarding the Hellenic Gaming Commission's (HGC) response to your inquiry. Under these circumstances, I am no longer able to pursue this case, and this complaint will now be rejected.

You intentionally continue to overlook the crucial fact that the violation of bonus terms, specifically exceeding the maximum bet limit while using the €50 VIP bonus provided by the support team, occurred during your gameplay. Therefore, I cannot dispute the casino team's decision, as they were simply adhering to their established rules.

I can only recommend that you familiarize yourself with the bonus T&Cs thoroughly before you activate or play with any bonuses, and make sure to follow all the rules to avoid disappointments like this. Sorry, we were not able to help you with this one, but please do not hesitate to contact us in the future if you run into any issues with this or any other casino, and we will try our best to help.

Best regards,

Michal

Casino.Guru